• Saint Joseph Health System is a not-for-profit, multi-hospital health system located in North Central Indiana.

Our system includes:

• 254-bed acute-care hospital at the Mishawaka Medical Center
• 58-bed acute-care hospital at the Plymouth Medical Center
• More than 85 providers in the Saint Joseph Physician Network

What we offer:

• Competitive compensation and benefits packages including medical, dental and vision coverage.
• Retirement savings account with employer match
• Generous paid time off programs
• Employee referral incentive program
• Tuition/professional development reimbursement
• Nursing Scholarship opportunities

JOB SUMMARY

• Performs clerical, reception, scheduling and patient financial account functions in the ambulatory care setting. Assists in coordinating primary health care services to a large outpatient client population.

JOB DUTIES

• Actively demonstrates the organization’s mission and core values, and conducts oneself at all times in a manner consistent with these values.
• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.
• Greets patients and other visitors arriving for appointments, and notifies the appropriate associate(s), or directs the patient/visitor to appropriate service or facility. Must be able to communicate via telephone and in person in a professional, courteous, friendly, and non-intimidating manner.
• Obtains, verifies, and enters patient information into Medical Practice Software and/or Electronic Medical Record. Insures the accuracy of all entries.
• Performs telephone reception duties, answers routine questions, takes messages and refers calls to the appropriate associate(s) per individual ambulatory care setting policies and procedures.
• Schedules, reschedules and cancels patient office visits as determined by physician preference and specific ambulatory care setting procedures. May include scheduling of referral tests and procedures ordered by the physician.
• Depending on the ambulatory care office, assures all records are available to the physician for phone messages, and prepares patient medical record for office visit.
• Performs basic filing, scanning and photocopying duties.
• Depending on the ambulatory care office, may be required to verify and enter charges, collect and post payments, balance daily charges, prepare daily deposit, and close down the computer.
• Manages flow of paperwork through the registration process. Assures that patients are kept informed of appointment time delays.
• Knowledgeable of third party payer policies and procedures, documentation requirements, and patient instruction procedures.
• Maintains knowledge and skills of front office operations in order to assist as necessary with reception, medical records, scheduling, and billing functions. 13. Maintains a good rapport and cooperative working relationship with all members of the medical office, other medical offices, hospital services, and community agencies.
• Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in-services in required timeframe. Regularly assists co-workers as needed. Utilizes resources in a manner which reflects an understanding of proper stewardship.
• Performs other duties consistent with purpose of job as directed.
• Must be tactful in handling patient problems often of a highly personal and confidential nature.
• Must be able to maintain composure during frustrating interpersonal situations.
• Sustained mental attention required.
• Works under direct supervision, but requires independent thinking and only unusual problems proceeding to the highest level.
• Ability to adjust communication skills to the level of the patient.
• Complete the checklist below to identify physical and sensory requirements, and environmental settings.
• May need to occasionally travel to other SJPN locations within the three county area.
• Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Education: High school graduate or equivalent is preferred. Previous training in general medical office skills and procedures preferred. Proficient and knowledgeable of medical terminology is preferred, but not required.

Licensure: None.

Experience: One to two years of experience in an ambulatory care setting is preferred. Experience may include cashier, basic account posting, billing, filing, reception, telephone, or computer operations.