Job Summary: The Lab Support Specialist performs a variety of technical and administrative tasks to support the functions of the Saint Francis laboratory to include front desk reception, registration, billing functions, and the transportation of specimens. The specialist may also collect and process laboratory specimens to minimize pre analytical variables and insure accurate reporting of laboratory results.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum one year of related experience.

Knowledge, Skills and Abilities: Working knowledge of Microsoft Office. Effective interpersonal, written, and oral communication skills. Ability to perform and interpret automated word processing, database, order entry, and spreadsheet programs. Ability to demonstrate self-initiative and motivation. Ability to maintain composure in stressful situations. Demonstrate the ability to maintain strict confidentiality regarding patient information and hospital sensitive information. Ability to organize and prioritize work in an effective and efficient manner. Ability to maintain exemplary patient satisfaction and participate as an engaged team member.

Essential Functions and Responsibilities: Performs reception duties to include answering phones, greeting and directing patients and visitors, according to established office protocols. Schedules appointments, registers demographic and billing information and successfully uses the electronic medical record (EMR) and other computer applications to accomplish tasks according to policies and procedures. Serves as a resource to office staff members in collections, coding and billing functions. Posts charges and payments to patient accounts with accuracy and timeliness. Reviews and corrects rejected or denied claims. Reviews and assists in collection of past due accounts. Assists in updating encounter forms with respect to diagnostic, procedural and supply code changes. Converts provider written description of surgeries, procedures, and services into appropriate diagnosis and procedural codes. Utilizing advanced knowledge of coding information and reimbursement guidelines seeks clarification of ambiguous or missing information and correlates medical documentation to achieve accurate coding of services performed, optimal billing information and maximum reimbursement for services. Transports specimens to various laboratory departments, nursing units and/or other areas and contacts couriers for transport if needed/required. Picks up specimens from various locations as needed/required. Perform Phlebotomist duties such as venipunctures as requested.

Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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