· Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

· Communication: The ability to convey complex technical information clearly to various stakeholders, including team members, executives, and non-technical staff.

· Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization.

· Continuous Learning: A mindset of ongoing learning and improvement, staying updated with industry trends, best practices, and new technologies.

· Highly collaborative, results-oriented, and adaptable to rapidly evolving work environment

Preferred Qualifications

· Bachelor’s degree in computer science or related field or equivalent experience

· ServiceNow Certified Systems Administrator (CSA), highly desirable

· ServiceNow Certified Application Developer (CAD), highly desirable

· ITIL V4 Foundation Certification, a plus.

· Familiarity with containerization platforms like Docker and orchestration tools like Kubernetes for managing and deploying containerized applications.

· Knowledge of testing methodologies such as unit testing, integration testing, and regression testing to ensure quality releases.

· Understanding of rollback, backup, and recovery strategies to ensure data integrity and system availability during and after releases.

· Knowledge of monitoring & observability tools such as New Relic or similar solutions for monitoring application and system performance

· Must be technically savvy and able to design and build applications that meet business goals and objectives

· Strong knowledge of DevOps automation and modern deployment tools such as AWS DevOps, Jenkins, GitHub Actions, Argo CD, Harness, Terraform, Ansible

· Strong knowledge of microservice architecture, APIs, Kubernetes

· Strong knowledge of cloud technology and infrastructure-as-code tools, such as Terraform, CloudFormation, or Ansible.

· Strong knowledge of observability tools such as Datadog, New Relic and open-source observability ecosystem (Prometheus, Grafana, Jaeger)

Experience

· 3 to 5 years of experience in a similar role.

· Experience with ServiceNow modules including ITSM, ITOM, and ITAM.

· Experience with Service Now DevOps Change Velocity implementation preferred

· Ability to work independently and collaboratively in a fast-paced environment.

· Proficiency with ServiceNow components such as Service Catalog, Record producers, order guides, Change/Incident/Problem Management, Asset Management, CMDB.

· Experience with integration to third party tools via REST API, OOB ServiceNow Connectors

· Creation of workflows for each Catalog Item using flow designer

· Experience managing integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services, custom REST APIs, Integration hub.

· Expertise in ServiceNow Scripting - Business rules, Script Includes, Client Scripts, JavaScript, etc.

· Experience developing scripts or automating tasks using languages such as Bash, Powershell, Python, Perl, Ruby, etc.

· Strong desire to automate everything you touch.

· Significant experience partnering with service providers and providing feedback on deliverables. Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contactmcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.