The IT Support Analyst is responsible for the day-to-day functionality of desktop and laptop computers, applications, and related technologies and assisting associates with technological issues.

Do you have a passion for helping people and want to make a true impact in your next career move? We put Residents First, and our Associates Matter! At Sagora, we invest in our associates and empower them for upward movement within the company. We are certified as a Great Place to Work based upon associate surveys! Apply now to join our team of dedicated associates who care, just like you!

Our Core Values areCommitment, Empowerment, Communication, Excellence, and Teamwork!

Benefits:

• On Demand Pay – Request a pay advance of up to $500 and get paid the same day!
• Discount and rewards program – use for electronics, food, car buying, travel, fitness, and more!
• Health/ Dental/ Vision/ Disability/ Life Insurance
• Flex Spending Account
• Dependent Care Flex Plan
• Health Savings Account with employer contributions
• 401(k) Retirement Savings Plan with company matching!
• Paid time off and Holiday pay
• Associate Assistance Program – counseling services at the other end of the phone!
• Referral Bonus Program – earn money for referring your friends!
• Tuition Assistance (for programs directly related to associate’s position)

Position Details:

• Address: 801 Cherry Street, Suite 2400, Fort Worth, TX 76102
• Website: www.sagora.com
• Status: Full Time
• Hybrid remote schedule - Works in the office Tuesday through Thursday and from home Mondays and Fridays
• Casual dress code in the office - yes, we wear jeans!

What does an IT Support Analyst at Sagora do?

• Administer and manage various user accounts, Microsoft applications, messaging and email systems, and other communication applications.
• Accurately manage IT equipment and allocate available inventory
• Create and prioritize service desk tickets and perform basic-level technical support
• Analyze application problems and resolve technical issues as necessary
• Resolve printer and ancillary equipment issues involving various technology related systems
• Assist in the purchasing process of new services, hardware, software, and other supplies
• Configure workstations for new users and disable access for terminated users
• Provide audio/video support of computer and telephone systems
• Maintain anti-malware and anti-virus protection systems for all users
• Oversee user and service accounts while adhering to all IT security policies to ensure that security precautions are taken while enabling users to complete their work efficiently
• Provide assistance to other IT team members as requested

Skills/Requirements:

• Minimum 1 year of technical support experience, corporate environment preferred.
• High School diploma or general education degree (GED) required
• Formal training in the field of technology preferred, with A certification a plus
• Strong interpersonal skills to work with both technical and nontechnical personnel to solve IT issues at the corporate and community level
• Demonstrated understanding of Microsoft Windows-based applications
• Ability to work effectively in a fast-paced and ever-changing environment
• Ability to translate technical terms into non-technical language and an understanding of general computer terms and acronyms
• Must provide excellent customer-service with the ability to be available for on-call support outside of normal business hours
• Must be able to be in the office Tuesday, Wednesday, and Thursday. Mondays and Fridays are remote days, but must be available to be in the office on Monday or Friday if needed for on-site support needs.

Sagora does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Sagora is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.