1 Hardware Maintenance Services Program Manager Job in Coppell, TX

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Hardware Maintenance Services Program Manager

Sagent

Coppell, TX | Full Time

$93k-120k (estimate)

2 Months Ago

Hardware Maintenance Services Program Manager

Sagent Coppell, TX

$93k-120k (estimate)

Full Time 2 Months Ago

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Sagent is Hiring a Hardware Maintenance Services Program Manager Near Coppell, TX

SUMMARY OF FUNCTIONS:

Under the general direction of the VP of Equipment Programs, the Hardware Maintenance Services Program Manager (PM) is responsible for managing all aspects of the Customer Account ensuring Sagent provides the Support Services and Maintained Products in accordance with the approved Statement of Work. This includes both reactive and proactive hardware support including remote technical support, onsite technical support, and hardware replacement. Additionally, at the direction of the VP of Equipment Sales, the PM may be asked to support other Customer facing programs or activities spanning across the Equipment Programs Business Unit.

KEY RESPONSIBILITIES: Includes but not limited to

Serves as Sagent’s Customer Focal Point accountable for Cost, Schedule, and Key Performance Indicators (KPIs) in accordance the Program Statement of Work
Supervises team members
Serves as an expert on assigned programs which include all customer contacts/roles, programs deliverables, and customer expectations
Responsible for full data analytics and reporting on a determined regular basis
Manages all Subcontractors and Vendors assigned to the program
Maintain minimum stocking levels for all parts/systems and provides monthly reports
Tracks all Maintained Product Inventory by Serial #s and where they are located at all times
Follow Manufacturer’s RMA processes for all Maintained Products
Facilitates Quarterly Business Reviews (QBRs)
Facilitates Monthly Business Reviews with Customer IT Leadership
Tracks failure rates and delivers Weekly Failure Reports
Ensures Customer invoicing is accomplished in accordance with Contract Requirements
Conducts quarterly profitability meetings
Participates in the Customers Supplier Partner Conferences as required
Administers project cost accounting using Sagent’s Dynamics AX ERP system
Oversees and approves all costs associated with assigned programs
Works collaboratively with all Sagent Departments to ensure interdepartmental needs are addressed in a timely manner
Other duties as assigned

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED:

Bachelor’s degree in management, Marketing, Sales, or Communications preferred
- Can be substituted with proven experience in Telecommunications or IT Services
15 years of previous of IT and Operations Management experience
Strong background in Vender Management is highly desired
Advanced Microsoft Office skills with emphasis on Excel
Must be self-motivated and self-disciplined and provide follow-up to all customer inquiries
Excellent verbal and written communication skills
Excellent problem-solving skills
Strong attention to detail and ability to maintain an effective organizational system
Ability to adapt to change
Ability to read and interpret documents such as procedure manuals or operating instructions
Ability to multi-task in a demanding sales environment
Ability to calculate figures and amounts
Valid driver’s license and reliable transportation required
Ability to work in a fast-paced environment, effectively balancing multiple concurrent assignments

PHYSICAL DEMANDS | WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Mobility within the office including movement from one end of the building to the other
Access information using a computer
May need to access information using binders weighing less than 5 pounds