What is Sage Sound?
Sage Sound is a wellness destination that offers a variety of curated programming, products and self-care services aimed to elevate one's well-being by enabling individuals to explore and simplify their own self-care routine while engaging with others who have the same goal.
Located on the Upper East Side of New York City, we are on a mission to create a simplified path for everyone to explore wellness in a way that meets their unique physical, mental, and spiritual needs.
Why work at Sage Sound?
We come to work every day because we enjoy working with each other, and we exemplify our core values in everything we do. These are our guiding principles that inform both why we work and how we work as a team. We believe:

• that wellness comes first for our team, our partners, and our customers.
• that each of us is inherently whole and capable of greatness.
• in a culture of kindness and respect.
• in assuming positive intent of others.
• that authenticity should be celebrated.
• that every individual's contribution is equally important.

What We're Looking For:
As a Team Lead, you will play a crucial role in our organization, providing leadership, guidance, and support to a team of employees. Your primary responsibility will be to ensure the efficient operation of the team, achieve performance targets, and foster a positive and productive work environment. You will serve as a liaison between upper management and the team, conveying goals, strategies, and feedback. The Team Lead will lead by example, promoting teamwork, accountability, and continuous improvement.
Here are some of the qualities we look for in our team members:

• "Good days" people - relentlessly positive, service-minded and always seeking to make someone's day better.
• Confident communicators - you know that customer service (like wellness) isn't one-size-fits-all. You make things easy and enjoyable for our guests and contribute to an overall experience that they will crave returning to.
• Emotional intelligence - you love getting to know people and helping them explore and discover products and routines that will make them feel good. You care about your customers, understand the importance of empathy and know how to respond to customers based upon their needs.
• Problem Solvers - you enjoy a good challenge, can effectively navigate through change, and love being a part of the solution. You take pride in your work and take ownership in all your tasks.

Responsibilities:
1. Leadership and Supervision:

• Provide day-to-day guidance, supervision, and support to team members.
• Set clear expectations, establish performance goals, and provide regular feedback.

2. Team Performance Management:

• Monitor team performance and productivity, ensuring adherence to quality standards and deadlines.

3. Communication and Collaboration:

• Serve as a liaison between upper management and the team, conveying goals, strategies, and expectations.
• Facilitate effective communication within the team and across departments.
• Foster a culture of collaboration, encouraging teamwork, knowledge sharing, and cross-training opportunities.

4. Training and Development:

• Provide coaching and mentoring to team members, fostering their professional growth and skills development.
• Stay updated on industry trends, best practices, and emerging technologies to enhance team knowledge and capabilities.
• Encourage a culture of continuous learning and improvement within the team.

5. Operational Efficiency:

• Ensure effective utilization of resources, including staffing, equipment, and technology.
• Implement and enforce policies, procedures, and guidelines to maintain operational excellence.

Qualifications:

• Previous experience in a leadership or supervisory role, preferably leading a team in a similar industry or work environment.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to team members and stakeholders at all levels.
• Proven ability to foster a collaborative and inclusive team culture, promoting cooperation, knowledge sharing, and cross-functional collaboration.
• Strong analytical and problem-solving abilities to identify issues, propose solutions, and make informed decisions.
• Ability to thrive in a fast-paced and dynamic work environment, adapting to change and maintaining composure under pressure.
• Demonstrated professionalism, integrity, and ethical behavior in all interactions, serving as a role model for the team.