Job Summary

Our client is seeking a dynamic Director of Operations to oversee the strategic and operational aspects of property management activities across 22 properties in Michigan. Reporting to the President, the successful candidate will lead a team of Regional Managers and indirectly manage Property Managers, Maintenance Technicians, and Leasing Agents. This role requires a strong focus on operational efficiency, resident satisfaction, and financial success, with the expectation of transitioning into an Integrator role to harmonize various functional areas and drive company-wide operational growth.

Responsibilities

• Operational Leadership: Oversee day-to-day operations to ensure properties meet quality, efficiency, and profitability standards.

• Strategic Planning: Collaborate with leadership to develop and implement plans enhancing operational efficiency and scalability.

• Team Management and Development: Lead, mentor, and develop regional and site managers, fostering a culture of excellence and continuous improvement.

• Performance Management: Monitor property performance, identify improvement areas, and implement strategies for operational optimization.

• Financial Oversight: Work with Finance to manage budgets, control expenses, and ensure financial health.

• Stakeholder Relations: Maintain strong relationships with residents, vendors, and stakeholders, ensuring high satisfaction levels.

• Compliance and Risk Management: Ensure properties comply with legal/regulatory requirements, minimizing organizational risks.

• Integration: Act as an Integrator to synchronize company goals with operational execution, ensuring departmental cohesion.

Requirements

• Degree: Bachelor's degree in relevant field preferred.

• Field Experience: Extensive experience in property management or related field.

• Software Experience: Proficiency in property management software and Microsoft Office suite.

• Management Experience: Proven track record of leading and developing high-performing teams.

Perks/Benefits

• Competitive Salary: Commensurate with experience and qualifications.

• Health & Wellness: Comprehensive health benefits package.

• Retirement Accounts: Options for retirement savings plans.

• Paid Time Off: Generous vacation and sick leave policies.

• Culture: Collaborative and supportive work environment with opportunities for growth and advancement.

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