Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Lone Star Court is located in Austin, TX, in the Domain. We are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Responsible for maintaining high standards of presentation in the guestroom mini bars, ensuring product is promptly replaced and properly charged to guest accounts, thus ensuring revenue is collected.

Responsibilities

• Contribute positively to the team within the department
• Prepare for any/all guest requests
• Participate in on-going training
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs.
• Display working knowledge off all menu items and prices
• Complete side work as assigned
• Stock minibar cart at the end of the day (before each shift)
• Charge guests accordingly in hotel’s property management system (StayNTouch)
• Maintain and organize minibar storage room.
• Maintain inventory and report to supervisor
• Meet AAA standards and procedure
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions
• Communicate with team members by receiving tasks that need to be completed and assigning any necessary tasks that need to be completed via the Alice system (effort log)
• Complete other duties as assigned by Supervisor.

Physical Requirements:

• Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
• Crouching (Bend at knees): Occasionally. Clean; stock supplies.
• Stooping (Bend at waist): Occasionally. Write orders.
• Twisting (knees, waist, neck): Frequently. Serve guests, maneuver through crowds and staff.
• Balancing: Constantly. Carry trays and beverage containers. Set items on tables.
• Reaching (overhead/extension): Constantly. Reach overhead supplies. Serve guests and retrieve hot/cold plates at arm’s length extension.
• Handling/grasping: Constantly. Set full plates and glasses at tables, carry trays and supplies.
• Fingering/feeling: Frequently. Write orders, operate Micros machine, garnish plates, fold napkins, set table with silverware.
• Pushing/Pulling: Occasionally. Average weight: 10 lbs. force. Maximum weight 20 lbs. force.
• Lifting/Carrying: Constantly. Carry full trays of food and beverage; carry supplies. Average weight: 20 lbs. Maximum weight: 40 lbs.

Working Environment:

1. Interior and exterior of hotel with exposure to weather conditions.
2. Exposure to various hazardous chemicals.
3. Exposure to food items and beverages.

Qualifications

Qualifications:

• Communicates effectively with others
• Works productively with a team
• Contributes to team results.
• High school or equivalent education required.
• Ability to follow safety guidelines.
• TABC and Food Handler’s Certifications

BENEFITS:

• Medical, Dental, Life insurance
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.