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Sage Group PLC is Hiring a Remote Associate Customer Success Consultant

Responsibilities:

• Work with Account Managers to ensure customers are on a journey set up for success. • Ability to schedule calls across internal and external parties. • Monthly reports and analysis related to usage/churn/customer metrics. • Track and update Micro Moments throughout the customer journey lifecycle. • Reach out directly to the customer base and track positive and negative feedback. Qualifications: • Two years of business experience. • Ability to interact with customers, review feedback, and provide next steps. • Strong written and verbal communication skills. • Strong attention to detail and organization skills. • Keen ability using Microsoft Office products, Excel, PowerPoint, and other services like Salesforce. Your benefits at Sage: • Comprehensive health, dental, and vision coverage • 401(k) retirement match (100% matching up to 4%) • 21 days paid time off ( 1 floating holiday) • 5 days paid yearly to volunteer (through Sage Foundation) • Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement) • A library of on-demand career development options and ongoing training offerings Hear from our employees: According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture, and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company regarding diversity, compensation, women, work-life balance, leadership, and career growth, to name a few. Dig deeper about who we are: Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at Sage: https://www.sage.com/en-us/company/careers/ Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be How we make a difference: https://www.sage.com/en-us/company/sage-foundation/ Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/ #LI-MB2

Job Summary