The Field Application Engineer (FAE) responsibilities include customer pre- and post-sales support for airborne Flight Test and Mission Instrumentation/ Recorders/Servers systems. The FAE will be responsible for customer support, training, and serve as a liaison with factory engineering development and other product support entities. The FAE will be responsible for remote and on-site pre- and post-sale product demonstrations, customer support, and supporting sales events such as trade shows.

Essential Job Functions:

Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting.

Install software and perform tests.

Provide customer training.

Write service minutes and test reports.

Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures.

Coordinate development activities between customer, U.S. team and factory technical liaisons.