Job Description

The AOG Sales Order Administrator is responsible for processing internal and external customer purchase orders. The AOG Sales Order Administrator coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer.

Additional responsibility includes escalation of customer issues to the Manager as needed.

Summary of Duties :

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validate entered order information by checking against customer purchase orders
• Maintain a PO entry tracker to provide visibility to the Contracts and Accounting teams
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
• Make sure AOG orders shipped out in time.
• Manage incoming emails and follow up closely with customers
• Coordinate with internal teams and department to expedite orders
• Work for RMA and claims
• Other job duties as determined based on level of administrator

Complementary Description

The expected salary range for this position is between $40,660 - $63,900 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

At Safran, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex / gender, sexual orientation, gender identity / gender expression, marital status, pregnancy, age, national origin, ancestry, disability / medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Job Requirements

Education : High school diploma required; Bachelor's degree preferred

Experience : 4-5 years of data entry and customer service experience

Computer : Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP / MRP functions and applications is preferred.

Other Skills : High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills.

Order entry and detail- oriented and works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.

Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines.

Basic Accounting knowledge. Ability to work producteively and independently.

Working condition required : Willing to work in flexible schedules including weekends and holidays

Description : Mid / Intermediate-Level position within job role.

Specificity of the job

May require some travel

Last updated : 2024-05-24