Safeway Tax is a fast-growing tax resolution company in Irvine, California. We are dedicated to helping our clients resolve their tax issues and providing the best customer service and resolution in the industry. We have a dedicated team in place, great team spirit and welcome new team members who want to join this innovative company and be part of our evolution.
The Director of Processing would be responsible for overseeing the Investigation Team, Case Managers, Compliance Checkers, Resolution Team and Enrolled Agent in the Processing Department. The ideal candidate will have experience in leading teams, monitoring the team's pipeline to ensure clients are being contacted and cases are moving forward within the established SOPS.
In addition he/she will provide support and training for the team, ensure that each team member completes their daily tasks, resolve any client issues and keep clients satisfied with our services in a professional manner. The DP must have the ability to coordinate the teams to provide efficient timely workflow.
Looking for a candidate with proficient skills in Excel, Microsoft, and Tax Resolution Software.
Ability to conduct training and development for team members.
Ability to prioritize in a fast-paced environment, and be self motivated to deliver first-class customer service.
Any past experience in the tax resolution industry is a plus.
Salary: $65,000 - $75,000