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Safety Center is Hiring a Customer Experience Specialist Near Sacramento, CA

Position Description:

COME JOIN OUR TEAM!!!

At Safety Center, we strive to be recognized as one of Nation's Best Places to Work. We will be known as the Premier Provider of Safety Training and Education. Safety Centers workplace culture will be guided by our C.A.R.E. Philosophy of CREATING AWESOME REAL-TIME EXPERIENCES for our customers and colleagues, by leading with our guiding principles, or our Game Plan:

We bring extraordinary ENERGY to everything we do!

We COLLABORATE with those that execute with excellence!

We INSPIRE others to become the best version of themselves!

We CELEBRATE the success of our colleagues, clients and partners.

We place a priority on clear and inclusive COMMUNICATION!

We take pride in identifying CREATIVE solutions!

We enjoy living with a Customer-centric mindset, ready to serve our customers and colleagues.

We live a Kaizen lifestyle, dedicated to continuous improvement.

We demonstrate R.E.S.P.E.C.T. for others in every way, every day!

We focus on earning TRUST and being a trusted resource.

OUR CORE VALUES

SAFETY We are passionate about safety.
EMPOWERING We empower people to make positive, life-saving decisions.
UNIQUE We believe in the power of unique and innovative solutions.
ETHICAL We are committed to ethical relationships.

**In addition the benefits of working in an excellent environment alongside awesome teammates, Safety Center is pleased to offer our eligible employees* a wide range of benefits that include paid vacation and sick leave, paid holidays, a 401k program, health, dental, vision, life and long-term disability insurance, and flexible spending accounts.** (pretty awesome huh?!)

JOB TITLE: CUSTOMER EXPERIENCE SPECIALIST

The Customer Experience Specialist position is an essential member of the Workplace Safety (WPS) team. The Customer Experience Specialist position is responsible for program materials, expanding current and new client relationships; delivering outstanding customer service in alignment with the C.A.R.E. philosophy to build long-term client relationships; monitoring program performance in meeting client needs; and achieving revenue and expenses goals in accordance with Safety Center standards and objectives.

Essential Duties and Responsibilities: (Other duties may be assigned)

Administration Under the direction of Senior Management, coordinate activities of the Workplace Safety (WPS) Department and assist in formulating and administering policies to promote a culture of collaboration, equity, and success. Assist the Senior Management with forecast requirements for WPS and collaborate on strategies to achieve annual revenue goals. Conduct client servicing in compliance with Safety Center policies and procedures.

Project/Account Management Collaborate with the Assistant VP of Business Development in identifying Requests for Proposals (RFPs) that are in alignment with WPS strategic goals and preparing the RFP package. Build long-term client loyalty through regular contact with RFP clients to schedule services within the scope of work. Monitor professional services to ensure timely deliverables and provide information necessary to complete the invoicing process. Manage other essential WPS projects as assigned.

Program Delivery Monitor client feedback and follow up to identify opportunities for continuous improvement to ensure a positive experience with SCI. Implement the Certificate Guarantee for WPS to ensure the delivery of certificates within 5 days after the class is delivered (with appropriate exclusions). Collaborate with the Assistant VP of Business Development to identify instructors and manage the delivery of appropriate program materials. Utilize the WPS platforms to input deals, schedule classes, and provide the information needed to facilitate the C.A.R.E. Team processes through to invoicing.

Program Materials Coordinate the ordering and reconciliation of program material costs and revenue with accounting. Manage the re-branding and updating of class materials.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office

Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone. Skills to prepare spreadsheets, PowerPoint presentations and all documentation necessary for charts, reports, presentations and RFP submissions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelors degree (B.A.) from four-year college or university; OR one to two years related experience and/or training; or equivalent combination of education and experience

Are you looking for a company with an fun and inclusive culture? Do you like staying busy and and learning new things? Is a position that offers growth and awesome co-workers is what you've been waiting for? If so, come join the team at The Safety Center and let us help you score big in your career!

Hey- even if you don't check all the boxes we encourage you to apply, as we may have other positions that you would be a fit for!

Job Summary

JOB TYPE

Full Time

SALARY

$80k-106k (estimate)

POST DATE

01/04/2024

EXPIRATION DATE

05/05/2024

WEBSITE

safetycenterinc.com

HEADQUARTERS

Rochester, MN

SIZE

50 - 100

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The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Specialist job description and responsibilities

Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.

01/31/2022: Killeen, TX

Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.

12/26/2021: Huntsville, AL

Complete prioritisation of customer support requests, providing solutions through online and over the phone support.

01/31/2022: Detroit, MI

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

01/12/2022: Mcallen, TX

Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.

01/27/2022: Parkersburg, WV

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Specialist jobs

Customer experience specialist job description get to make a difference every single time they go to work.

02/02/2022: Salisbury, NC

Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.

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Exercise good service and business judgment with end goal of customer satisfaction.

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Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.

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Must possess excellent customer service attitude/skills.

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Step 3: View the best colleges and universities for Customer Experience Specialist.

Butler University

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