Technical Support Specialist

1/25/23

Job Description: A highly skilled Technical Support Specialist to provide fast, and efficient, technical support to our growing client base.

About Us: We are a rapidly expanding MSP dedicated to providing reliable technology solutions to commercial customers in the NJ area for over 15 years. We provide technical assistance and support to various office sizes in multiple business sectors.

We value our Team and the role they play in our continued success. We believe each member of our IT Support Team can determine their own success within our company, and we reward that by offering a Technician Bonus Plan, competitive salary, PTO and paid holidays, medical coverage, and other perks as part of our benefit package.

About the Job: Our Technical Support Specialists are the front lines of the company. Technical Support Specialists work closely with the IT Support Team providing valuable insight and effective solutions for our clients’ technical support needs.

As part of our support team, you will assess and diagnose computer hardware and software issues and train users in basic system and computer functions, while maintaining clearly documented resolutions. We believe everyone brings something unique to the table and look for opportunities for our team members to contribute to various company and client related projects.

Candidates considered for this role must possess advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills.

Primary Responsibilities:

• Install and configure servers’ software, applications, tools, and patches as needed.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Resolve systems, application, hardware, and network trouble tickets.
• Experience supporting, troubleshooting, and maintaining LAN/WAN/Wireless networks.
• Track related IT issues, coordinate resolution, and assist in driving issues to closure.
• Escalate high severity issues to other technical team members for resolution.
• Maintain firewalls and enterprise security (VPN, anti-virus, email scanning etc.).
• Administration of Active Directory, Group Policy, DHCP, DNS and Windows Server systems

Qualifications:

• At least 3 years of support desk experience.
• General Understanding of business processes, software and data management
• Solid Teamwork and people skills
• VMWare / Hyper V
• AD, Remote Desktop, DNS, Group Policy
• TCP/IP Networking, Firewalls, VPNS
• RMM Tools (Ncentral, Ninja, Kaseya, Automate, Autotask)
• Windows Server OS Management
• Patch Management
• IT Infrastructure-server, cloud, and networking
• Strong troubleshooting skills and knowledge of peripherals.

Actively Interviewing with plans to hire within 2 weeks. Applicant must have reliable transportation, a valid driver’s license, and be willing to submit a background check. Salary will be based on qualifications and experience.

If you think you are a good fit for this position, we look forward to hearing from you!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Eatontown, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)

Work Location: One location