Warehouse Managers play a key role in helping their retail partners deliver best-in-class customer service. They have direct P&L and operational responsibility for a warehouse and serve as inventory control SMEs, including breakage and shrink - for store managers and leaders. To be successful, the Warehouse Manager must create an engaging culture, identify and develop a team of warehouse associates, and ensure they supply inventory in a cost-effective and timely manner to their retail partners. They must implement Safelite's best practices and processes that cascade down from the region yet continually surface new ideas and approaches to Safelite leadership. They must be flexible and adaptable as Safelite's business model continues to evolve.
KEY RESPONSIBILITIES: **
PEOPLE LEADERSHIP: Team Development and Retention * Hires, coaches, trains, and develops warehouse associates-providing both informal and formal job performance-based feedback. * Engages and inspires the warehouse associates. * Creates a positive and engaging work environment where people are motivated to perform their best.
OPERATIONAL MANAGEMENT: Warehouse Operations Management * Oversees warehouse, inventory, fleet and material handling for the warehouse. * Leads the warehouse breakage and shrink reductions and is a subject matter expert for stores and inventory control.
Customer Experience * Partner with peers and retail partners to ensure efficiencies are in place and they receive a best-in-class customer experience. Business Strategy Implementation * Sets and communicates the strategy for the warehouse, along with the actions needed to implement it. * Inspires the workforce to commit to the strategy and translate the strategies into actions needed from each team member to achieve it. P&L
Management * Manages P&L of the warehouse and allocation of the budget. Responsible for operational expenses, breakage and shrink.
Health, Compliance and Safety * Ensures national, state, and local regulations (e.g., OSHA, CLD, DOT and MHE) are being followed in the warehouse. * Identify instances of risky behaviors within the warehouse and take appropriate actions, escalating serious issues as appropriate. * Keep the warehouse up to date on safe working methods.
ATTRIBUTES / EXPERIENCE / QUALIFICATIONS:
Education and Experience * High School Diploma or GED required * 5-7 years leadership and supervision experience, preferred * Certifications: o Fork
lift certification preferredo Experience with Warehouse Management Systems (WMS), preferredRequired Qualifications * Ability to travel up to 5% * Physical requirements are inclusive, but not limited to, the following: o Ability to work from the Warehouse locationo Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements. o Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e. ability to wear safety glasses while in the warehouse) o Ability to occasionally lift windshields, up to 35 poundsBehavioral Competencies * Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns. * Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.Skills * Change Management - Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict. * Analyzes data and trends -Utilizes spreadsheets and reporting to address underperformance in the warehouse. Navigates spreadsheets to address changing needs and trends. * Policy and Regulation -Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations, and policies in the warehouse. Ensures the safety of our associates in the workplace.This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
#LI-BK7

Job Type: Full-time

Ability to commute/relocate:

• Livonia, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warehouse experience: 3 years (Required)