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This role will be responsible for managing incident response for the enterprise. This role priority is to guide an incident to its resolution as quickly and as completely as possible, managing the response team, driving the action plan, and providing communication throughout the process.
Key duties include setting up communication channels, inviting the appropriate resources to those channels during an incident and training team members on best practices. This role is also responsible for assigning roles as required by the incident. In addition, this role will be responsible to diagnose production incidents, improve time to resolve and prevent incidents. This role will require cross-functional coordination and will focus on the entire end-to-end customer experience to reduce/prevent negative customer impacts, save revenue, reduce cost and improve customer satisfaction.
What You'll Do
What You'll Need
What You'll Get
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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Full Time
$73k-96k (estimate)
04/27/2024
06/26/2024
safeliteautoglass.com
Sterling, VA
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