You haven't searched anything yet.
New hires will receive a $1,000 sign-on bonus!
($500 after 30 days and $500 after 90 days of employment)
The Call Center Representative (also known as our eSolutions Representative) is responsible for consistently delivering world class service to members, uncovering and understanding our members known and unknown needs and finding solutions to help them achieve those needs. The ideal candidate will be able to multi-task effectively while answering a high volume of calls and handle and resolve a variety of situations impacting our members’ financial lives.
Specific Responsibilities and Duties:
Essential Functions, Skills and Abilities:
Includes the possession of, but is not limited to:
Required:
Technical knowledge:
Physical abilities:
Include but are not limited to:
Schedule:
Monday - Friday 8:45am - 5:30pm / Occasional Saturdays are Required
This position is classified as a Hybrid position. All training is completed in office. Once the employee has successfully completed training, and both the employee and the department Supervisor believe the employee can work successfully from home, then the position may transition into a hybrid working environment.
Why Work With Us?
Because we have AWESOME employees! And, we offer a full range of benefits and competitive compensation to support the financial and personal needs of our employees and their families. Our benefits package includes but is not limited to;
We also have employee discounts on our products and a rewards and recognition program!
Full Time
Banking
$43k-54k (estimate)
07/17/2023
06/14/2024
safeamerica.com
PLEASANTON, CA
50 - 100
1953
BARRY ROACH
$10M - $50M
Banking
SafeAmerica Credit Union found it's beginnings back in 1953 when two credit unions from San Francisco got together to serve Northern California Safeway employees. The credit unions officially merged in 1966 to form Safeway San Francisco Employees Federal Credit Union. Over the years, the credit union continued to grow and in an effort to reflect the ever-increasing diversification of the membership, its name was changed to Safeway Federal Credit Union. In 1989, the credit unions field of membership expanded even further to include Select Employee Groups and changed its name once again, this ti...me to SafeAmerica Federal Credit Union. In 2003, the credit union became State Charted and opened it's field of membership even more to serve four counties: Santa Clara, Alameda, Contra Costa, and San Mateo. It was at that time that the name changed to what it is today, SafeAmerica Credit Union. Today, SafeAmerica Credit Union is a $470 million community-chartered Credit Union, serving approximately 39,000 members in Northern California; principally in the San Francisco Bay Area with branches in Pleasanton, Walnut Creek, Antioch, and Hayward. We are proud to serve the California counties of Alameda, Contra Costa, San Mateo, and Santa Clara as well as numerous employer groups.
More
Show less
The job skills required for Call Center Representative (Banking) include Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative (Banking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative (Banking). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative (Banking) positions, which can be used as a reference in future career path planning. As a Call Center Representative (Banking), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (Banking). You can explore the career advancement for a Call Center Representative (Banking) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.