Description

JOB TITLE: TLS Case Manager 

REPORTS TO: Senior Transitional Housing Program Manager

SCHEDULE: Monday-Friday (9:00am-5:00pm)

LOCATION: Los Angeles, CA

STATUS: Full-time, 40 hours/week, Non-Exempt 

CELL PHONE: Reimbursement for use

DRIVER POSITION: Yes [if yes, please reference driving policy] 

SALARY RANGE: $22.00-$23.56/hr

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs. 

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

Time-limited Subsidy is a Housing First program focused on providing solutions to unhoused youth by assisting them to move into permanent housing. With the assistance of the Case Manager, transitional aged youth (TAY; ages 18-24) receive services and resources to build life skills that support youth to meet their responsibilities. The Case Manager will ensure that youth feel supported as tenants and empower them with the services needed to maintain permanent housing after they transition out of the program. The Case Manager will help their clients increase life skills, obtain employment, and search for permanent housing. The Case Manager will assist their clients obtain vital documentation, support through the rental search and move-in process, and provide individualized case management and supportive services to meet the needs of the youth.

WHAT YOU’LL DO:

• Support and coach youth to complete housing applications, accompany them to leasing appointments, and other support associated with the housing placement process.
• Conduct housing searches and identify housing options suitable for youth and in compliance with program requirements.
• Provide case management to connect youth to wraparound supports through SPY and other community resources.
• Ongoing assessment of youth needs and developing individualized housing and service plans that are updated monthly in partnership with youth. 
• Provide crisis management and de-escalation interventions as needed (e.g. minimize risk that could jeopardize the tenant-landlord relationship). 
• Engage youth in life skills workshops and activities (e.g. how to budget, utilizing public assistance benefits, accessing free or low-cost services, conflict resolution, etc).
• Engage youth in increasing their income to ensure they are able to sustain market rate housing. 
• Refer and link youth to community services, such as education and employment opportunities, mental health resources, legal aid, etc.
• Organize, schedule, and facilitate youth and team meetings.
• Maintain youth files in compliance with program standards. 
• Submit documentation, notes and reports in a timely manner.
• Attend all required meetings and trainings.
• Build and maintain relationships with landlords and community agencies.
• This position works on a 24-hour site and you will need to work nights/weekends as needed.
• Other duties as assigned to support the mission of the organization

Requirements

WHAT YOU’LL NEED: 

• B.A. or B.S. in Psychology, Sociology, or related field preferred.
• 1-2 years of experience in case management, counseling, or related experience is required..
• 1-2 years of experience working with individuals experiencing or at risk of homelessness is preferred.
• Experience working with youth preferred.
• Individuals with lived experience of homelessness, incarceration, or addictions are strongly encoruaged to apply.
• Valid California driver’s license, personal vehicle and insurance

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to HR@safeplaceforyouth.org. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:

https://www.dmv.ca.gov/portal/customer-service/request-vehicle-or-driver-records/online-driver-record-request/

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth. 

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law. 

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application