Safe Network Solutions is a leading Managed Service Provider (MSP) based in Nashville, TN. We specialize in providing comprehensive IT solutions to businesses, ensuring their networks are secure, efficient, and optimized for growth.

Safe Network Solutions is seeking a dynamic and experienced Partner Success Manager Team Lead to join our team. As the Partner Success Manager Team Lead, you will be responsible for leading a team of 2-4 Partner Success Managers dedicated to managing partnerships with our existing customers. You will play a crucial role in ensuring our customers receive exceptional service, maintain high satisfaction levels, and maximize the value of their partnerships with Safe Network Solutions.

Responsibilities:

• Lead and mentor a team of 2-4 Partner Success Managers to achieve individual and team goals.
• Develop and implement strategies to strengthen partnerships with existing customers, ensuring retention and satisfaction.
• Serve as the primary point of contact for key accounts, fostering strong relationships and addressing any concerns or issues in a timely manner.
• Collaborate with cross-functional teams, including Sales, Customer Support, and Technical Operations, to deliver seamless experiences for our customers.
• Analyze customer feedback and data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty.
• Stay informed about industry trends, market changes, and competitor activities to inform partnership strategies and initiatives.
• Provide regular reports and updates to senior management on team performance, customer satisfaction metrics, and partnership growth opportunities.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).
• 3 years of experience in a customer-facing role, preferably in account management, customer success, or partnership management.
• Proven leadership experience, with the ability to motivate and mentor a team to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal teams.
• Strong analytical skills, with the ability to interpret data and metrics to drive strategic decision-making.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
• Knowledge of IT services and solutions is preferred but not required.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Why Join Safe Network Solutions:

• Opportunity to join a fast-growing company in the thriving IT industry.
• Competitive salary and benefits package.
• Collaborative and supportive team environment.
• Ongoing opportunities for professional development and career advancement.

If you are passionate about building strong partnerships and driving customer success, we want to hear from you! Apply now to join the Safe Network Solutions team and play a key role in shaping the future of our business.

Job Types: Full-time, Part-time

Pay: $70,000.00 - $85,000.00 per year

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 10 years
• 11 years
• 8 years
• 9 years

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Required)

Work Location: In person