Reports To: Intake Coordinator

Job Responsibilities

• Conduct trauma informed phone intakes and manage daily operations of the Helpline
• Document monthly Helpline statistics including tracking Helpline calls, referrals, and after hour calls.
• Assist in identifying barriers to clients connecting to services (phone intake process, transportation protocols, space availability, time limits, program guidelines, etc.)
• Maintain a current guide of community resources, assist survivors with navigating referrals, and initial safety planning.
• Engage as a member of the shelter advocacy team in creating a culture that exemplifies teamwork, responds to intake concerns and challenges in a trauma informed manner; and promotes safety and value of clients and fellow co-workers
• Responds to and perform other tasks and responsibilities as assigned by supervisor