Customer Service, Parts Counter Representative

Henderson, CO About The Position

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles and everyone in and around them safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the worlds biggest fleet safety problems.

We are re-defining what safety means for fleets of every type from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

RollRite , a proud Safe Fleet company, is the leading manufacturer of electric tarp systems, tarps, gear motor technology and automated power solutions.

Roll Rite, LLC designs and manufactures state-of-the-art automated tarp systems and components for the heavy duty trucking industry serving the Construction, Agriculture, Refuse & Recycling Markets.

Work for the Smart Safety Company

Title : Customer Service, Parts Counter Representative

Location : Roll Rite, Henderson, Colorado

Duties and Responsibilities :

• Warmly greets incoming customers.
• Obtains customer orders in a courteous manner.
• Provides customer assistance by responding to inquiries, evaluating customer needs, providing price quotes, and making additional purchase recommendations as appropriate.
• Pull parts for sales orders out of inventory. Will need to be able to lift 25 lbs.
• Operates computer to accurately input, retrieve and view parts inventory data for incoming deliveries, sales, and upcoming installations.
• Mails invoices, statements, and follows up on special parts orders.
• Contact customers by phone to notify them of any changes or updates on orders.
• Maintains work area and equipment in a clean and proper working condition, and ensures reference material, parts catalogs and price books are current, accessible, and readable.
• Maintain stock levels in the showroom on a daily basis.
• Upsell products as appropriate and suggest alternative products to customers based on their needs.
• Refers to price lists to assist with customer inquiries and purchases.
• Completes invoicing of products per Roll Rites invoicing instructions on a daily basis.
• Receives and accurately processes payments for purchases on a daily basis.
• Processes returns to include completing appropriate paperwork, exchanging merchandise, and generating credits at the time of return.
• Assist Manager with monthly inventory including counting and recording inventory counts.
• Answers telephone, writes messages, answers customer inquiries, and returns calls immediately.
• Replenishes supplies in office as needed.
• Schedules shop repairs / installs and maintains customer contact throughout the process, i.e., repair status, changes, updated estimates, etc.
• Processes will-call orders and communicates with customers when their products are ready for pickup.
• Relays information of customer inquiries to the shop staff to ensure accuracy upon completion.
• Performs other duties as assigned.

Skills :

• Ability to lift and move up to 25 pounds
• Ability to work occasional overtime
• Oral Communication Skills
• Written Communication Skills
• Customer Relations Customer Service
• Diplomacy
• Mathematical aptitude
• Organization
• Professionalism
• Reading Skills

Education / Experience :

• High School Diploma or Equivalent.
• Basic working knowledge of MS Office Suite : Outlook, Word, Excel
• Prior customer service experience required.
• Bilingual (Spanish) strongly preferred.

At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success.

We offer a comprehensive compensation package, including PTO, Medical, Dental, Vision, 401K match and more!

We are a background check and drug screening company, where allowed by law.

Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.*

Last updated : 2024-03-06