The VoIP Engineer II position is jointly responsible for the operation and maintenance of the Company s Class 5 VoIP switching platforms, order provisioning and trouble ticket management. The VoIP Engineer II will analyze and resolve call-flow, hardware, and software problems in a timely manner, and will provide reseller or end-user training where required. This job is hybrid, and may be remote depending on location.

• Honest and Humble
• Reliable and Takes Ownership
• Team Player and Can-do Attitude
• Professionally Competent & Disciplined
• Customer Focused
• Proactive & Problem Solver

• Resolves trouble reports from customers, vendors, and other companies.

• Monitors network performance and troubleshoots problem areas as needed.

• Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, Metaswitch CommPortal and EAS/DSS on Metaswitch soft switch.
• Provisions and maintains IP voice related services such as SIP lines and SIP trunks, Hosted services, on the NetSapiens platform.

• Pre-tests newly established circuits and coordinates customer cuts with vendors.
• Evaluates and tests new equipment, software, and firmware, such as IP phones, ATAs and toolsets.
• Coordinates number porting requests with carriers, resellers, and Company LNP Specialists.
• Coordinates with vendors on installation of equipment and ensures calls are routed correctly.
• Works with Product Teams to develop and implement new products and services.
• Assists in the development, implementation and maintenance of policies, training plans and procedures for NMC team members, resellers, and end-users to follow.
• Provisions basic line services such as basic POTS, DID, ISDN and SS7 services.
• Coaches and mentors junior level team members for professional development.

• High school diploma or equivalent is required.
• Five (5) years of legacy, soft switch or related telecommunications experience are required.
• At least three (3) years of NetSapiens Soft Switch experience is required
• Must have strong knowledge of SIP messaging, digital switching technology, traffic engineering, telecom testing methodology, Central Office protection practices, and subscriber and trunk carrier systems.
• Must have a strong and proven ability to analyze, summarize and solve issues with VoIP services and SIP messaging.
• Demonstrated knowledge of Metaswitch is preferred.
• Strong working knowledge of Networking, IP Telecom technologies and terminology is preferred.
• Knowledge of LAN/WAN protocols, DHCP and DNS is preferred.
• Proven strong process and documentation skills are required.

• Customer Service able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.
• Team Orientation & Interpersonal highly motivated, passionate, and creative team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Communication able to effectively and persuasively express self verbally and in writing, using correct language and grammar in a professional, diplomatic, and tactful manner.
• Organization & Time Management able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.
• Project Management able to prepare a plan that achieves stated objectives, establish, and meet project deadlines, modify plan to reflect changing priorities and successfully complete project.
• Adaptability to Change able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.
• Systems & Software proficient knowledge of Microsoft Office software applications.