Job Summary:

The Patient Services Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Essential Duties:

Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

Receives and records patient payments in patient files via email or phone call. Assist to mail statements provided by office manager or text statement balances to patients.
Prepares correspondence, referral letters, memos, condolence letters, and other documents, as requested by doctor.

Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.

Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

Calls patients the day before to remind them of a scheduled appointment time if not confirmed.
Monitors the automatic text communication system with patients and maintains accuracy.

Adheres to all safety and health regulations.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
Keeps staff and doctor informed of scheduling problems, issues or concern

Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents, billing practices), and insures all required documents are completed by the patient.

Knowledge/Skills/Abilities:

Knowledge of patient coordinator procedures.
Knowledge of English composition, grammar, spelling, and punctuation. Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff. Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities. Ability to greet visitors professionally and courteously.

Education / Experience:

High school diploma or equivalent
Minimum of 1 year(s) relevant experience in the medical/dental and/or medical/dental profession​​​​​​​​​​​​​​

Physical and Environmental Requirements:

May be required to lift up to 20 lbs.
Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
May be required to administer first aid or CPR.
Exposure to moderate noise levels.
Exposure to hectic, fast-paced, high anxiety environments.

Patient Services Coordinator Additional or different duties may be assigned occasionally at employer’s discretion.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Ability to Relocate:

• Aurora, CO 80016: Relocate before starting work (Required)

Work Location: In person