Join SADA as a Senior Customer Success Manager

Your Mission 

As a Senior Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a tight structure, define best practices, and interact/coordinate with Google Reps. 

Primary Duties include the following:

• Manage a specific book of business
• Assist with Workspace renewal opportunity sales cycles
• Execute onboarding procedures for new customers
• Build customer loyalty through trusted advisor relationships
• Build, maintain, and report on account health metrics, including success plans and spend projections
• Connect customers with subject matter experts (SMEs) and training resources
• Conduct regular business reviews that demonstrate partnership value
• Drive adoption of Google Cloud Platform services
• Transfer knowledge to Sales team for cross-sell and upsell
• Assist SADA Sales team on upsell opportunities when needed
• Travel onsite to meet customers and Google counterparts
• Interact with Google Account Managers on all accounts
• Define best practices/presentations/documentation for customers

Pathway to Success 

#BeOneStepAhead: At SADA we are in the business of change. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage agility. This means that not only do our teams know that change is inevitable, but they embrace this change to continuously expand their skills, preparing for future customer needs. 

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, your collaboration with your peers, and the consultative polish you bring to customer interactions.

Expectations

Customer Facing - You will interact with customers regularly, sometimes daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.

Onboarding/Training -The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

Required Qualifications

• Bachelor’s degree
• 5 years in a Customer Success or Account Management related role
• Prior experience in the Technology industry

The base salary range for this full-time position is $110,000 and $135,000 sales incentive benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.