THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Deficiency Coordinator for our fire alarm, sprinkler, and security business. The role of the Deficiency Coordinator is to estimate and then generate sales proposals for repair work that has been identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator acts as the primary point of contact within the Division for customers with outstanding deficiencies ensure they are quoted and completed.
WHAT YOU’LL BE DOING (and doing well!)
Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
Coordinate with customers to facilitate timely repair of deficiencies.
Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
Gain commitment from the customer over the phone and/or email. Coordinate with the service department on scheduling of repairs.
Provide customers with recommendations and communicate system integrity issues that require urgent repair.
Develop positive ongoing relationships with customers and understand the customers buying process.
Track deficiency quotations by customer and dollar amount.
Interface effectively with the service department to ensure timely scheduling of repairs.
Engage with service managers and other sales representatives as required based on size and scope of repairs.
Provide written notice to customers who elect not to perform repairs.
Be a customer advocate and ensure all customer expectations are exceeded.
WHAT WE LIKE ABOUT YOU!
Bachelor’s degree preferred. Candidates with a combination of education and experience will be considered.
Fire Alarm, Sprinkler or Security industry knowledge a plus.
Over the counter sales or customer service experience.
Comfortable with proactively reaching out to customers and solving problems.
Strong computer skills
Organized and processed oriented.
Effective communication skills and ability to present before broad audiences.
Strong negotiation skills and competitive spirit.
WHAT WE’RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Commission Incentive Plan
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Starting Rate: $30.00 per hours, can be more based upon experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)