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Job Description
TITLE: FRONT OFFICE MANAGER
Organizational Structure:
DEPARTMENT: Operations
STATUS: Full-time/Non-Exempt
REPORTS TO: General Manager or GM
SUBORDINATES: Guest Service Agent, Reservationist, Night Auditor
Job Summary:
To manage all facets of the Front Desk ensuring high levels of guest service and satisfaction.
Essential Job Functions:
·Supervises Front Desk staff: assists FOM/GM in hiring, firing, performance evaluations, training, and development.
·Maintains standards of guest service quality.
·Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
·Contributes to the profitability and guest satisfaction perception of other hotel departments.
·Helps to develop short term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
·Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
·Manages in compliance with established company policies and procedures.
·Manages in compliance with local, state and federal laws and regulations.
·Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
·Maintains procedures for credit control and handling of financial transactions.
·Maintains procedures for security of monies, guest security and emergency procedures.
·Receives departmental related guest complaints and ensures corrective action is taken.
·Schedules staff according to labor standards and forecasted occupancy.
·Ensures staff uses correct guest interaction skills.
·Performs other related duties as required.
·Ensures cross-selling of other Shamin Hotels by hotel staff.
·Knows and complies with all company policies and procedures pertaining to this position and its duties.
·Rewards employees who use their empowerment to meet or exceed guest expectations
Other Requirements:
· Give Shout Outs to your Team Members that Team Up, Own It or Passionately Serve.
· Recruit and hire team members who empower.
· Assure that you develop your team by sending them to TOP training.
· Prepare your associates to take on more responsibility and recommend TOP associates for promotion.
· Demonstrate self-confidence, energy and enthusiasm at all time
· Being comfortable with the high level of visibility and the leadership role within the company.
Qualification Summary:
Education & Experience:
· High school diploma or GED certification required.
· Bachelor’s Degree and/or extensive experience in a hotel or related field required.
· 2 years of hotel brand experience preferred.
· Strong financial knowledge required.
· Valid driver’s license from the appropriate state.
· Driving record approved by insurance carrier guidelines.
· Must be able to work with and understand financial information and data, and possess basic mathematical skills
· Reading, Writing, Basic Math
· Basic Computer skills: Microsoft Outlook, Word, Excel etc.
· Knowledge of Brand systems preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee will be required to:
§ Long and varied hours standing are often required (8 hours).
§ Ability to use hands to fingers, handle, feel, talk and hear
§ Bending, reaching, stooping or crouching on occasion
§ Light work – Exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.
§ Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
§ Ability to see, hear, speak, read, write and understand English.
Mental Requirements:
· Must be able to convey information and ideas clearly, both oral and written in English.
· Must be able to evaluate and select among alternative courses of action quickly and accurately
· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes while resolving them even if the situation did not begin with them.
· Must maintain composure and objectivity under pressure. Must be respectful and maintain a calm demeanor.
· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.
· Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
· Must be able to work with and understand financial information and data, and basic arithmetic function.
· Must be able to work with a myriad of personalities and levels within the hotel and outside sources
· Must be able to negotiate with clients while understanding the budgeted goals of the hotel(s) that need to be attained
This job description is a general representation of the duties and responsibilities commonly found for this type of position.
I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I understand this position is exempt from overtime and my salary is intended to cover all hours worked. I can perform the essential functions of this job as listed above, with or without reasonable accommodations.
_____________________________ ______________________________
Team Member Signature Date Department Manager Date
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$51k-75k (estimate)
04/01/2023
05/02/2024
The job skills required for Front Office Manager include Guest Service, Leadership, Planning, Listening, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
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Step 3: View the best colleges and universities for Front Office Manager.