Description

Description

POSITION SUMMARY

Sell tires and related products for wholesaler to established or new customers. Work requires substantial

knowledge of items sold. We are looking to add a Bi-Lingual (Spanish & English) Customer Service Representative to our inside sales team. 

ESSENTIAL FUNCTIONS

• Answer all incoming calls within three (3) rings.
• Answer customers' questions about products, prices, availability, product uses, and credit terms based on detailed understanding of customers' needs
• Recommend products to customers, based on customers' needs and interests. Use independent judgement to recommend products that may be different than the customer requests based on product knowledge, available inventory of multiple brands, cost and all other factors that could influence purchases. Remember, the most important thing to our customer is their customer. You have the ability to impact their business based on your recommendations.
• Contact regular and assigned customers daily to demonstrate products, explain product features, and solicit orders based on specials, and your specialized knowledge of the products offered.
• Input customer orders into point of sale system and print as required.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales. Provide feedback and suggestions to supervisor regarding information gathered in this process
• Obtain credit information about prospective customers. Pass information such as business name, address and principal contact to assigned Outside Sales Person to make personal contact with all prospective new customers.
• May need to work in warehouse area on occasion loading or unloading tires, pulling orders, staging orders or stocking inventory

Requirements

POSITION QUALIFICATIONS

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Ambition - The drive to achieve personal advancement.
• Competitiveness - Willingness to strive to get ahead or to finish projects.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment - The ability to formulate a sound decision using the available information.
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
• Fluent in Spanish and English

Skills and Abilities:

Education: High School Graduate or General Education Degree (GED)

Language: Fluent in Spanish Experience: One to two years related experience Computer Skills Basic Computer skills are required such as word programs, spreadsheets, general internet skills to navigate web sites and point of sale experience for order input.