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This position provides technical support for desktop computers, smartphones, applications, and related technology. Windows patching and updates of end-user workstations and servers fall under the responsibilities of this individual. This position is also responsible for providing Help Desk support for end-users both in Concord, Little Rock and in the field. Support includes specification, installation, testing, and maintenance of computer systems and peripherals within established standards and guidelines. Help Desk support involves being on-call 7x24 approximately 1 week out of 3. (The exact schedule will be determined once the individual is established in the position). Some travel time will be expected. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end-users. The position's responsibilities require independent analysis, professional communication, good time management, and problem-solving. Responsibilities also include keeping up with technology in order to recommend and implement solutions that drive efficiencies across the company. Work will often be performed with little supervision and requires individual initiative and judgment.
Job Functions:
Qualifications include:
Equal Opportunity Employer / Vets / Disabled
Full Time
Consumer Goods
$53k-66k (estimate)
05/21/2024
05/30/2024
The job skills required for IT Support Tech include Technical Support, Troubleshooting, Analysis, Operating System, Installation, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Tech. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Tech. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Tech positions, which can be used as a reference in future career path planning. As an IT Support Tech, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Tech. You can explore the career advancement for an IT Support Tech below and select your interested title to get hiring information.