Description

About SCS Communications

SCS Communications, L.L.C. is an established fulfillment company that specializes in network installation, repair and support solutions for multiple telco operators and tech companies such as Consolidated Communications, Inc, Trailrunner Wireless, Outer Reach Broadband, GWI, Otelco and more. We actively recruit energetic, driven, and intelligent people to help us reach our vision of changing the way the world communicates. Experience with fiber optics and category cabling is preferred but we offer paid training to the right candidates.

Our Field Technician / Installer position is a key individual that contributes directly to the company’s goal of becoming a premier partner in Northern New England. This position has the opportunity to earn a rewarding income through our base pay system with incentives.

Job Description

A Field Technician / Installer completes site surveys, pre-qualifications, installs equipment and educates our customers on their new equipment and services. In addition, the following describe the job functions associated with a professional installation.

• Confirming needed supplies, tools and equipment and consult with operations on specifications of work orders
• Planning to perform each job safely and efficiently
• Providing top level customer service by communicating to the customer an estimated arrival time prior to arrival at the site 
• Reviewing order (new installation, additional services or troubleshooting) with the customer before commencing work order and upselling where possible
• Conducting site survey and working with customer to determine scope of work
• Verifying that the completed order meets the customer's needs and preferences and providing customer education on equipment 
• Cleaning up site, conducting final account review with customer and updating customer accounts on mobility tablets

Requirements

Technician / Installer Job Requirements

• Good written and verbal communication skills required 
• Basic computer skills required; basic electronics and/or audio/video knowledge is helpful 
• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity 
• Physically able to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the weight requirement of 275 lbs
• Valid driver's license and clean driving record 
• Successful completion of a background check and drug test is required for employment consideration

Education & Experience

• High school diploma (or GED) required; college or technical/vocational school a plus

Other Skills & Qualifications

• Assertive, yet consultative and results oriented with a contagious competitive attitude
• Intermediate computer and data entry skills including use of the web
• Excellent communication skills; including, articulation, grammar, and persuasion

Additional Information

Our business is open five days a week, but our installation service might extend beyond normal business hours and possibly into nights and weekends. Some travel with overnight stays are required. Schedules tend to remain fixed; however, flexibility is a requirement.