Overview :

Commercial Field Adjuster- will investigate and evaluate daily property claims for clients pursuant to client and company direction.

Provide timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production.

Essential Functions :

• Handles all assigned claims promptly and effectively, with minimal need for direction and oversight.
• Inspect damaged property and determine claim related damage.
• Makes decisions within delegated authority as outlined in company policies and procedures.
• Understands insurance coverage and applies appropriate claims practices to resolve claims in alignment with company guidelines.
• Sets and relays adequate reserves according to carrier guidelines.
• Maintains current knowledge of insurance policies and carrier guidelines.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, insured to value (ITV) reports and other information to claims management as needed.
• Delivers outstanding customer service experience to all internal, external, current, and prospective customers nationwide.

Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

Perform other duties as assigned.

Job Requirements :

• 2-3 years of experience with commercial property claims required (Farm and Ranch is a plus).
• Bachelors preferred; High School required.
• Must have a valid driver’s license to travel to insureds locations.
• Experience preparing estimates with Xactimate and Symbility required.
• Knowledge of insurance policies, theories, and practices.
• General understanding of construction concepts and principles strongly preferred.
• Must have the ability to climb ladders, get in attics / crawlspaces, get on roofs, kneel, bend, etc.
• Must complete continuing education credits where required to maintain licensing.
• Strong investigative, analytical, and problem-solving skills
• Capability to plan, organize and manage time efficiently.
• Ability to work within specific client guidelines concerning both service timelines and preparation of estimates.

Last updated : 2024-02-28