Job Description

Serve food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.

• Suggestive selling of menu items, beverages, desserts, etc. inform guests of daily specials and make recommendations.
• Anticipate and respond to guest needs.
• Respond to guest concerns / complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.

Organize and prioritize service per appropriate service sequence.

• Take menu, beverage and bar orders from guests and communicate orders to kitchen and / or bar through POS terminal.
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met.

Deliver food and beverages to table, pre-bus as necessary. Perform opening / running / closing duties according to policy.

• Have the ability to memorize menus and daily specials. Maintain line of sight / atmosphere control by circulating through work area throughout shift, while upholding all OEG safety and sanitation standards.
• Receive payment and process cash, credit card or traveler’s check transactions according to OEG procedures.
• Perform other duties as assigned.

Requirements

Education

High School Diploma or equivalent preferred

Experience

Experience in restaurant operations POS check and cash handling experience

Knowledge, Skills and Abilities

• Working knowledge of high volume restaurant operations and safe, responsible alcohol service Standard food preparation / presentation
• Skill in guest relations
• Wine & Liquor knowledge
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

Licenses / Certifications

• ABC Certification required

Last updated : 2024-05-12