Manage bar and prepare and serve alcoholic or non-alcoholic beverages to guests at a restaurant, bar, and entertainment destination. Provide exceptional service to guests while serving food and beverage items in a knowledgeable, friendly, and helpful manner. Work with a team to ensure every guest has a memorable experience.

• Greet all guests at bar and interact in a natural, friendly manner, cultivating regular and repeat business.
• Responsible for accurately taking orders and assisting guests in a fast-paced environment. Respond to guest inquiries regarding menu, wine list, and entertainment. Suggestively sell menu items, beverages, desserts, etc. and make recommendations. Memorize menus and daily specials to share with guests.
• Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
• Follow established techniques and recipes to create drinks to enhance guest experience.
• Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy.
• Adhere to cash handling policies and procedures, including proper operation of POS terminals, collecting money from guests, processing credit card transactions accordingly, and reconciling financials at end of shift.
• Attend pre-shift meetings before each shift. Perform defined opening/running/closing duties.
• Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
• Assist with inventory, product rotation and date labeling to ensure fresh products are readily available for preparation.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow and support brand standard operating procedures (SOPs).
• Perform other duties as assigned.

Education

• High School diploma or equivalent required
• Experience
• Bartending experience in high-volume restaurant/bar
• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service
• POS check and cash handling experience; Aloha POS preferred
• Cash handling experience

Knowledge, Skills and Abilities

• Ability to handle multiple guests at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• Ability to work late hours
• Flexible schedule Skilled in interpersonal communication and teamwork
• Ability to deal with intoxicated guests in a positive and safety-minded manner
• Tolerance of all cultures, music and art forms

Licenses / Certifications

• ABC Certification required