Job Description
Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment Group (OEG) produces multi-platform entertainment experiences through its growing portfolio of entertainment venues and mediaincluding the world-famous Grand Ole Opry, the iconic Ryman Auditorium, WSM Radio, Ole Red (in partnership with Blake Shelton) and Circle, a television and video-on-demand network. Our long-standing presence in the music industry allows us to partner with country music artists at all stages in their careers to bring entertainment to country music lovers around the world. Through concerts, tours, restaurants, retail, television, radio, digital content, and more, Opry Entertainment Group connects millions of music fans to the artists they love through experiences they'll never forget.
The Lead Retail Customer Service Associate will carry out the company mission of creating authentic and memorable entertainment experiences which inspire people within the retail area of the Opry Shop. This position will adhere to the company service basics while providing flawless service to all our guests and promoting the retail products at the Opry Shop in the Nashville International Airport.

• Provide polite and courteous service to all guests. Provide information about current and upcoming events while actively greeting and welcoming all guests into the store.
• Actively engage all guests on the sales floor. Provide excellent customer service by adhering to all customer service initiatives laid out by the Retail Manager and brand standards.
• Actively sell and upsell products based on customer likes and needs.
• Learn and know the product collections that are carried in each location. Become proficient in the stock available to better assist all guests.
• Responsible for creating and maintaining merchandising presentations throughout the store, including visual presentations. Keep merchandise stocked and the store properly filled and organized throughout the shift.
• Maintain general order and cleanliness of both front of house and back areas, including cleaning windows, spot sweeping floors, dusting displays, and emptying trashcans as needed.
• Provide the management team with customer comments and feedback about the merchandise, offerings, and experiences in the store and facility.
• Take a leadership role in emergencies, ensuring that both guests and employees in the specific area of responsibility follow emergency protocols in accordance with MNAA emergency procedures.
• Provide operational support, including opening and closing the store, distributing cash tills at the beginning of shifts, and handling cash-out/close-out processes at the end of the shifts as needed.
• Perform other duties as assigned.

Requirements
Education

• High school diploma or equivalent preferred

Experience

• 1 years of experience in customer service, sales, and/or cash handling preferred

Knowledge, Skills, and Abilities

• Possess an outgoing personality and an aptitude for sales

Licenses / Certifications

• Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check