Rx Redefined is a platform that allows physicians to directly manage the distribution of medical supplies to their patients, connecting the continuum of care and improving access. Rx Redefined is growing and we are looking for individuals who want to positively impact the lives of others and have the desire to constantly challenge the status quo of health care. At Rx Redefined we value our people, transparency, dedication and hard work through a patient first mentality. Join our team to change the way people look at healthcare.

Duties/Responsibilities

• Ensure tasks and high priority tasks are completed in a timely fashion
• Speak with patients with confidence and knowledge to answer their billing questions
• Frequently access customer EMRs for patient balance entries and payment posting
• Contribute to patient care from both patient intake and billing angles
• Assist team members with questions, escalations, and more complicated issues; provide training and support to less experienced team members
• Contribute to a conducive working environment for team members, remove obstacles and pursue solutions to challenges as they arise
• Identify opportunities for improvement and suggest specific improvements to leadership
• Ability to lead out on special projects or research
• Have opportunities to excel in this role and grow and develop in your career.

Required Skills/Abilities

• Can apply billing experience to a non-traditional medical billing environment
• Demonstrates emerging leadership skills as individual contributor or team lead
• Adaptable; our company and industry are changing rapidly
• Can drive continuous improvement to deliver stronger results for customers
• Warm and friendly with patients; strong communication skills and deep patient empathy
• Self-starter, can work autonomously
• Team player who can work effortlessly and effectively with different personalities.
• Confident using software, task management systems like Asana

Education and Experience

• High school diploma or GED and completion of medical billing program
• Patient billing customer service experience
• 5-7 years experience in billing, DME billing experience preferred
• Supervisory experience a bonus

Physical Requirements

Work Environment

This position requires work to be performed in person and onsite in the Asheville, NC office.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Answer multiple emails and phone calls per day
• Must be able to lift up to 15 pounds at times
• Move throughout the office or workspace when needed

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• Medical billing: 5 years (Preferred)

Work Location: In person