Job Overview:

Provides support to clinical staff to ensure quality patient care in a clean and safe environment. Completes routine tasks related to cleanliness and maintenance of equipment and physical plant. As appropriate, may participate in patient treatment sessions under the direct supervision of clinicians. Assists with the set up and clean-up of therapeutic activities. Provides additional support to clinical staff as needed. Responsible for obtaining accurate patient information in order to schedule appointments for Neurorehab Department, using the computer scheduling system. Disseminates, as needed, patient and|or clinician schedules to appropriate hospital staff. Must exhibit strong customer service skills and be able to handle multiple tasks in a fast-paced work environment. Provides clerical assistance to manager and staff.

Qualifications:

Required:

• High School Diploma or GED equivalent required within one (1) year of hire
• American Heart Association (AHA) BLS Provider Certification
• Excellent customer service skills for interacting with families on site and on the phone
• Ability to take and follow directions
• Physical stamina and emotional maturity
• Computer knowledge
• Eye|Hand coordination for lifting pulling, walking, concentration, analysis, customer sensitivity, etc.
• Stamina for standing, transporting material and equipment, assisting with patient transfers

Preferred:

• Experience working with children, especially children with special needs

Certifications and Licenses Required:

• American Heart Association (AHA) BLS Provider Certification

Scheduling Requirements:

• Shift working, 9:00 5:00 each day
• Days to work
• FT/PD

Essential Functions:

• Assists with patient care activities as appropriate under the direct supervision of a clinician (ex. ADLs, patient transport, pool, exercise program, etc.)
• Assists clinicians in preparation and clean up for patient care
• Practices infection control procedures in cleaning of mats, therapy equipment and toys using a hospital approved disinfectant as per hospital policy and procedure and including areas such as waiting area, ADL kitchen, gym, breakout rooms and therapy treatment space
• Maintains a safe environment for patient care activities.
• Monitors and maintains inventory of general supplies and equipment
• Orders and follows up on receipt of supplies and equipment in timely manner
• Maintains temperature logs and monitors inspection of therapy equipment as indicated
• Provides additional support to staff as needed. (pantry order, hand washing monitor, MSDS book, photocopying, voicemails, volunteer orientation, data collection and entry, etc.)
• Using the computer scheduling system, coordinates|schedules accurately and timely single and multiple appointments for Outpatients
• Disseminates schedules as requested to the appropriate hospital staff and families
• Prioritizes duties and responsibilities
• Schedules work flow to facilitate production of accurate, efficient and timely output
• Demonstrates time management skills and assists in general departmental organization
• Communicates clearly and effectively in a timely manner with patients, families and hospital staff, sharing inter-departmental and intra-departmental job knowledge
• Receives all calls in a professional and courteous manner
• Brings scheduling problems or patient's concerns to the attention of the therapy supervisor
• Demonstrates ability to adapt to changing circumstances related to internal| external factors
• Exhibits flexibility dealing with changes in scheduling processes|policies
• Willing to learn all components of scheduling process for both OP scheduling
• Completes intake forms, obtains clinical information in order to make sound judgement as to which services are required, respecting privacy of others and confidentiality of information
• Schedules appointments based on information obtained
• Observes and follows policies and procedures of outpatient rehabilitation
• Constant contact with therapists, other hospital personnel and volunteers
• May assist with supervision and training of volunteers assigned to site
• Completes any other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.