Job Title: Program Coordinator

Location: Newark Beth Israel

Req#: 0000151663

Status: Full-Time

Shift: Day

Department name: Quality Resource Services

Job Overview:

The Performance Improvement Project Manager will lead, facilitate, manage, and support cross functional teams charged with (re)designing processed critical to improving access, patient throughput, quality, and provider/colleague satisfaction. Partnering with physician, nurse, and administrative leaders, the Project Manager is responsible for system level improvements from process development/design and test through the setting of performance metrics, implementation and monitoring.

Qualifications:

Required:

• Bachelor s Degree in Business
• Quality, Engineering or other related functional area required
• MBA or Masters in Engineering highly desirable, or equivalent industry training and experience.
• Performance Improvement Leadership certification or similar certification preferred
• 4 Years performance improvement project manager experience
• Experience with system level healthcare improvement initiatives
• Excellent analytical skills
• Exceptional skills with Microsoft Office applications (including access)
• Strong proven leadership, project management, and execution skills - Superb communication skills, both written and verbal
• Demonstrated change agent, self-starter and team player
• Able to work independently and handle multiple priorities
• Capable of leading the charge (sometimes from behind) and thinking "out of the box".
• Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged
• Able to persuade others and gain commitment
• Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities

Preferred:

Certifications and Licenses Required:

Scheduling Requirements:

• 8:00 5:00
• Days
• Full-Time

Essential Functions:

• Supervises Safety Advocate staff including hiring, firing and evaluating their performance. Develop the role of safety advocate position to include patient engagement support in addition to supporting the safety initiatives and safety coach development
• Supports the overall Safety Together initiative through preparing scripts for Rounding to Influence, participating in Daily Safety Huddle and taking notes when required, assisting with safety training for new employees, chairing the local Safety Implementation Team, coordinating spirit events, and other duties as assigned
• Represents NBIMC and CHoNJ through participation in system level committees and initiatives around patient engagement and the journey to a high reliability organization
• Collects data relevant to the safety coach program, analyzes and prepares reports for all levels of the organization. Uses data to drive performance improvement of the safety coach program. Manages patient engagement data including HCAPHS reporting, patient relations complaints and grievances in the event reporting system and providing training to managers and department related to the data/metrics and tools/tactics to address performance improvement. Ensures that practice around complaint and grievance management meets regulatory requirements and act

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to supports our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer