Responsible for answering and connecting all incoming organization calls to the requested areas. Transfers clinical and support staff calls to desired destinations for continuity of patient care. Obtains additional and/or relevant information from callers to determine appropriate call destinations. Operates as a key member of the emergency management process. Dispatching teams in a clear, accurate, and calm manner to respond to emergencies. Functions as an after-hour care representative for clinical offices. Takes messages for both urgent and non-urgent matters and dispatching them as requested by individual offices.

Minimum Education

• High School Diploma or equivalent.

Minimum Work Experience

• 2 years of experience in a customer service, retail, or other fast-based business environment.
• Prior call center experience preferred.

Required Skills, Knowledge, and Abilities

• Demonstrated excellent verbal communication skills including active listening.
• Demonstrated strong reading comprehension, spelling, and grammar skills.
• Ability to handle high call volume professionally, efficiently and confidentially.
• Good organization, prioritization skills and attention to detail
• Demonstrated ability to adapt swiftly to changing priorities.
• Demonstrated ability to remain calm during emergency situations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, SharePoint, etc)

Pay Range: $15.34 - $22.77

COMPETITIVE SHIFT DIFFERENTIALS

• $4.25 - 2^nd Shift
• $8.00 - 3^rd Shift
• $4.75 - Weekend