JOB DESCRIPTION

Title : Service Center Administrator

Who We Are :

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.

Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.

Position Summary :

Primarily responsible for administering and coordinating all daily service center activities.

Essential Functions :

• Handle all incoming calls including customers, providing directions to the Service Center, providing information regarding orders, routing calls to appropriate individuals to assure accurate information is provided.
• Assist with will-call customers.
• Print various documentation such as : Bill of Ladings, Packing Slips, and PIC lists.
• Prepare all shipping paperwork.
• Contacts freight lines to arrange order pickups.
• Complete miscellaneous filing, typing, copying and other projects that are necessary to keep the day-to-day workflow of the service center organized.
• Data entry in computer on all shipments leaving the facility such as pro #'s from truck lines, freight charges.
• Provide customer service assistance to all Customer Service Representatives to assist them in obtaining the necessary information they need to get their shipments out.
• Run various reports as requested.
• Back up warehouse functions of cycle count during annual inventory.
• Communicates with the manufacturing plant, scheduling, shipment, and delivery of product. May involve prioritizing and negotiating product availability, partial shipments, or splitting shipments.
• Follows up daily on order status and notifies CSRs or sales rep of any changes.
• Operates the LN computer system for Sales and Replenishment order shipments.
• Review orders for special requirements of customers and ensure that the information is conveyed to the appropriate warehousemen.
• Works with Corporate Traffic Department to make cost efficient shipments.
• Perform additional duties as assigned
• Commit to the Company's safety and quality programs.

Requirements :

• High School Diploma,
• Proficient in Microsoft Office
• 1-year prior office related work experience
• Excellent verbal, written and interpersonal skills, along with an ability to work well with others and analyze data recognizing trends and taking action to improve.
• Ability to read and interpret documents such as procedure manuals, operating and maintenance manuals and safety rules. Ability to use a computer for all company required processes, procedures, and trainings.
• Monday- Friday 10 : 30am- 7 : 00 pm- Occasional a weekends base on workload

Physical Requirements :

Must be physically and medically capable of wearing all required personal protective equipment (PPE) required for the job as prescribed under OSHA standards based on exposure and manufacture recommendation for each specific location.

What We Offer :

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.

Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

This position will also have the option to work from home 1 day per week after 6 months.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

In order to be the best, we must hire the best"

Last updated : 2024-05-21