Job Description

Job Description

Service Mechanic Tier 3

Availability :

Monday-Friday (7am-4pm), Saturdays (7am-noon), Sundays (CLOSED!)

Full-time benefits eligibility (40 hours per week, bi-weekly pay periods) with potential overtime

Company Overview :

To tell you who we are, let’s start with who we’re not. We’re not one of those power equipment dealers that treat customers like the next numbered sale.

We’re not that parts and service center that forgets the true meaning of service. And we're definitely not that big box store with a limited supply of on-the-job expertise.

Russo Power Equipment is the premier power equipment and landscape supply dealer in the Midwest.

Position Summary :

The main responsibility of the Mechanic Tier 3 is to efficiently complete the required service / maintenance noted on a work order so that the customer may use their equipment in full working order in a timely manner.

Our ideal mechanic is dependable, able to determine causes of operating errors / finding solutions and has great mechanical aptitude.

Responsibilities / Duties :

• Troubleshoot issues on equipment brought in by customers : landscaping equipment, snow removal equipment, hydraulic systems, diesel engines, small farm equipment, etc.
• Competently and quickly diagnose equipment issues and problems on a daily basis
• Create estimates for equipment including all necessary parts and labor
• Work closely with service counter staff and parts staff
• Develop relationships with current customers and build relationships with new customers
• Offer preventative maintenance suggestions for equipment that is in for service
• Work within guidelines presented by manufacturers regarding warranty service
• Build new products as needed
• Maintain a safe work environment by performing housekeeping duties
• Any additional duties related to the service department requested by the Service Coordinator

Knowledge, Skills, and Abilities :

• Being able to determine causes of operating errors and find solutions
• The ability to see details at a close range
• Knowledge of how to safely use shop tools and equipment
• Good organizational and time management skills
• Good mechanical aptitude
• Ability to handle multiple tasks
• Ability to follow direction
• Bilingual is a plus

Credentials and Experience :

• 1-2 years of small engine or diesel mechanic experience is a plus
• Previous forklift experience is a plus

Physical Demands

• Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbs
• Required to bend, stoop, kneel, squat, reach and climb to perform work
• May be required to stand, walk and use hands-fingers for long periods of time
• Ability to see details at a close range

Benefits :

• Flexible scheduling (Open Saturdays till noon, closed Sundays!)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE company apparel
• Wellness programs
• Professional development opportunities
• Employee discount

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.