DUTIES AND RESPONSIBILITIES

• Ensure timely and accurate compliance in all Federal and State brand registrations, price posting, CRV, and all the monthly, quarterly, and yearly reporting.
• Handle order processing tasks, including entering orders into Encompass, verifying order details, coordinating with various departments for timely delivery, and resolving any order-related issues or discrepancies.
• Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
• Collaborate with the sales team to facilitate the sales process by preparing necessary sales documents.
• Occasionally assist with preparing sales presentations
• Maintain and update sales databases, CRM systems, and other sales-related tools.
• Assist sales representatives with administrative tasks, such as organizing travel arrangements, shipping POS, beer samples, and more!
• Manage donation processing.
• Tracking and analyzing shipments and depletions.
• Assist with new brand and item paperwork at the distributor and account level, including NIF completion and Encompass setup.
• Occasionally assist with outside events.
• Work closely with the warehouse to ensure accurate inventory reporting across all platforms.
• Other other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports

KNOWLEDGE, SKILLS AND ABILITIES

• California and Federal Alcohol Beverage laws as they pertain to selling, distributing, and serving alcohol
• Principles and processes for providing excellent customer service, including meeting quality standards for services, and evaluation of customer satisfaction
• Excellent interpersonal and customer service skills
• Maintain a high level of attention to detail
• Excellent organization, prioritization, and time management for dealing with diverse duties and staff
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Works well as a team member
• Familiarity with Encompass, Orchestrated Beer, and VIP a plus.

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum two years of related experience in an administrative role
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Bilingual skills a plus
• Proficiency in Microsoft Suite
• Commitment to excellence and high standards
• Creative, flexible, and innovative team player
• Passion, enthusiasm, focus, creativity, and a positive outlook
• Professional appearance and demeanor

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to do the following:

Much of the work consists of conveying and receiving information verbally. While performing the duties of this job the employee may be required to sit, stand and/or walk for long periods of time; use fingers, handle, or feel objects; reach with hands; talk and hear; climb or balance; stoop, kneel, bend, twist, and crouch. The employee must occasionally lift, carry, and/or move up to 25 pounds. The use of arms above or below the shoulder is sometimes required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Requires manual dexterity and ability to quickly move hand(s), hand with arm, grasp, manipulate, or assemble.

WORKING CONDITIONS

• The noise level in the work environment is usually moderate.
• Work may require occasional weekend and/or evening work.

Notes

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• The employee is expected to adhere to all company policies.

Our Sales Support & Compliance Support Specialist is responsible for managing all brewery compliance in addition to playing a crucial role in assisting the sales team and ensuring the smooth operation of the sales process.