Farrow, a wholly owned subsidiary of Kuehne Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada, the United States, and Europe, Farrow manages over 800 employees with 38 offices and warehouses including those of acquired companies D.J. Powers Co. Inc. and Link Corporation. Farrow is proud to be a Canada’s Best Managed Companies winner for fourteen consecutive years, achieving Platinum Club status in the most recent eight years – an accomplishment few companies attain.
Position Summary
This position is responsible for proactively controlling, monitoring and managing high-profile and high maintenance accounts. The Account Coordinator will process and verify account documentation and establish new accounts.
Hours of work are Monday - Friday 8am - 5pm, must be willing to work on-site in the Plymouth, MI or Port Huron, MI office daily.
Key Responsibilities (Supervisory/Materials/Information)

• Process and verify account documentation
• Establish all new account system profiles
• Update and confirm current account documentation on a continual basis
• Assist in the management and maintenance of annual client blanket USMCA
• Provide service information and general rate quotations to prospective and existing customers
• Ensure all applicable fees are being applied to customer database
• Develop and manage customer facing reports
• Manage all sub-broker partnership relationships
• Process and maintain all annual customs continuous bond renewals and billings
• Update and maintain Kewill client product databases with all applicable Automated Commercial Environment (ACE) and Partner Government Agency (PGA) Coding
• Perform other duties and other functions as assigned

Education and Experience

• Minimum of 1 year of Customs Brokerage, Freight Forwarding experience desired
• High school diploma, Associates Degree or equivalent

Competencies, Working Skills & Attributes

• Very strong Microsoft Office Suite skills, especially with Excel
• Must have a very strong attention to detail
• Must be self-start who can work productively with minimal supervision
• Must be outgoing and possess strong customer service skills
• Must have good organizational and multitasking skills with the ability to prioritize tasks and meet deadlines
• Must have good communication and writing skills

Working Conditions, Mental Effort & Physical Requirements

• Sitting for prolonged periods of time focusing on computer monitor
• Manual dexterity required to use desktop computer and peripherals
• Must be comfortable working in a fast paced, high activity environment
• Able to operate standard business machines including photocopiers, scanners, faxes, telephones, printers, etc.

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.