Why Russell Cellular?

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750 locations in 43 states employing 2,600 employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities

Do you enjoy developing others? Do you thrive in a fast-paced sales environment? Are you motivated by leading a team to achieve sales targets? As a Call Center Sales Manager, you will hire and train a team of sales representatives, monitor their progress, and coach them to success. You will be a part of a winning culture and fun atmosphere that supports creativity and growth.

What will you do in your role?

The Call Center Sales Manager will be responsible for the day-to-day operations of a large outbound tele sales team. The Sales Manager will be involved in planning, strategy and execution to drive profitable results for the business in partnership with senior leadership. The Sales manager will be required to drive a a winning, employee focused culture and address any customer queries and complaints as needed. The Sales Manager will be responsible for setting and driving results against daily, weekly, and monthly sales targets. You should have excellent communication skills, business acumen and the ability to maintain long-term customer relationships.

To be able to perform in this role, you should demonstrate strong organizational, networking and negotiation skills. Furthermore, you should possess good leadership and decision-making skills. Your ability to perform under pressure and manage stressful situations will be a plus.

Responsibilities Include:

• Handle day to day operations of the department
• Lead a team of 4-5 Assistant Managers and their 50 sales representatives.
• Assist with Hiring, Timesheets and Scheduling, and team members annual reviews
• Demonstrate a high standard of ethics, integrity and personal accountability at all times.
• Oversee daily operations of the team
• Maintains staff performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Setting department goals and plans for individual and team performance
• Ensure that the work area is secured and consumer information is protected at all times
• Pull reports and listen to calls for quality control
• Ensure compliance with all company safety & wellness protocols
• Manage daily duties to provide time for other tasks that may arise
• Work closely with the call center leadership team to ensure full team potential is met
• Maintain a working relationship with all internal partners
• Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
• Responsible for reporting to upper-level management on the health of the department
• Other job-related duties as assigned

Qualifications

• High School Diploma or G.E.D.
• 1-3 Years direct sales leadership preferred
• 1-2 years of supervisory experience in a call center setting preferred
• Demonstrable analytical, leadership, problem solving, and customer service skills
• Superior communication skills
• High strategy mind
• Must be comfortable working with leads
• Good sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment
• Proficiency with Microsoft Office including Excel, Outlook, etc.
• Develop and maintain a strong knowledge of company products and services
• Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
• Able to work as part of a dynamic team
• Flexibility with scheduling
• Positive attitude and pleasant demeanor a must
• Professional appearance

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, across 43 states, and 2,600 team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.