Description

Russ & Daughters

Job Description: Counter Staff Full-Time $20 (incluiding tips)

Job Summary:

The Counter/Retail associate prepares orders for in-person customers, pick-up/delivery/shipping orders as directed by the Retail Manager and other Management Staff.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Demonstrate genuine Russ & Daughters hospitality and delivering consistently exceptional, haimish and professional customer service.
• Demonstrate and communicate full product knowledge: smoked fish, caviar, candy side items/baked goods, canned goods, cheeses, salads and other foods available for sale. You must be able to educate our customers about taste, country of origin, preparation, portions, ingredients, pricing, how long products will stay fresh, ideas about how to serve it, and any additional background information.
• Set up and maintain all retail and display cases: maintain standard FIFO rotation, inventory, and communication with management regarding product needs/issues for the counter, front and face retail products, dust, clean, rearrange, replenish displays as necessary.
• Slice and wrap smoked fish; prepare and package sandwiches to our weight measurement and quality standards; able to use scales and labels with accuracy.
• Maintain a spotless workspace (including equipment) in compliance with DOH regulation as well as rigorous internal health and cleanliness standards; keeping knives and cutting boards clean at all times.
• Check customers out at the register; full knowledge of POS, credit card and cash handling procedures.
• Brew hot and cold brewed Coffee, maintain and clean all equipment.
• Merchandise sales: knowledge of all merchandise, how to package, display, and restock.
• Tests/tastes ingredients and finished items alongside Supervisors/Managers to ensure that each item meets quality standards.
• Cleans, stocks/restocks, and breaks down work location throughout and (in particular) at end of shift leaving space clean, stocked, and ready for next shift.
• Ensures raw and finished product freshness; maintains Julian dating and product rotation.
• Performs any additional assigned related duties.

Qualifications

Required Skills/Abilities:

• Proficient slicing and knife skills. Ability to handle and clean knives with precision, efficiency and safety; slice to minimize waste.
• Ability to connect with customers in a personal and professional manner. Counter staff need to make sure that customers are greeted when they enter and attended to as quickly as possible; both in person and over the phone.
• Ability to handle customer concerns/complaints in a professional and friendly manner; both in person and over the phone.
• Demonstrates excellent salesmanship. Giving customers ideas/updates about both classic items and newer ones.
• Ability to speak about all of our locations, what makes each special, and about The Sturgeon Queens documentary.
• Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety to maintain a spotless personal and general workspace (including all equipment) in compliance with DOH regulation as well as rigorous internal health and cleanliness standards.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work quickly and efficiently.
• Ability to work with a positive attitude as part of a team.
• Ability to maintain personal hygiene, health and safety regulations.
• Ability to communicate with coworkers and kitchen leadership.

Education & Experience:

• High school or vocational school coursework in kitchen basics such as food safety, preferred.
• Prior related experience preferred.

Physical Requirements:

• Prolonged periods of standing and working.
• Must be able to lift up to 50 pounds at times.
• Must be able to work weekend, holiday, and periodic extended hours as business needs require.
• Manual dexterity to slice foods and perform other related tasks.