Job Title: Clinic Coordinator - Gender Affirm Surgery
Department: PLASTIC SURG RES RECR
Shift: 1st
Specialty: Plastic and Reconstructive Surgery
Job Number: 2023-1778
Date Posted: 05/23/2023
Position Type: Administrative/Clerical
Job Qualifications:
Are you a friendly, outgoing, well-rounded, front desk professional interested in an administrative career?
Are you interested in pursuing a career with our Gender Affirm Surgery clinic?
If this describes you, you may be the right candidate for the Clinic Coordinator position!
Position Highlights:
Clinic Coordinator - Performs clinic activities including scheduling, message taking, greeting and acknowledging patients throughout the check-in and check-out process, and managing referral and insurance authorizations.
Position Responsibilities:
Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.
Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.
Coordinates information flow in and out of the clinic. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
Schedules, cancels and reschedules patient appointments, procedures, and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.
Obtains necessary pre-authorizations.
Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.
Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.
Maintains and retrieves medical records per HIM and office protocol.
Problem solves issues by seeking out the appropriate resources.
Works cooperatively in a team environment.
Demonstrates compliance with RUMG Customer Service and Performance Standards (attached).
Performs other duties as assigned.
Position Qualifications Include:
High school diploma required
Demonstrates customer service and interpersonal skills
Attention to detail and accuracy
Sensitivity to patient health information and protection of confidentiality
Ability to utilize EPIC efficiently
Ability to sit or stand while performing duties for several hours each day remain professional under stressful situations
Ability to adapt to change and be flexible
Employees hired into this role must successfully pass the EPIC scheduling test within 3 attempts, within 45 days of completion of training.
Company Highlights:
Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.
Leading academic medical center, acute care hospital w/ 664 licensed beds.
Ranked among the top 20 "Best Places to Work" by really.
In U.S. News & World Report's 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.
Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.
Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.