Looking for a dynamic individual to join the esteemed Wisconsin insurance firm, Rural Mutual Insurance in Madison. If you are passionate about connecting with people, problem-solving, and streamlining operations, we have the perfect role for you. As an Insurance Processor, your core duties will revolve around overseeing policy transactions and promptly handling inquiries from both sales agents and customers with accuracy. This role presents an exciting opportunity to be part of a thriving organization that has been acclaimed as a top workplace in Madison for two consecutive years. If you are on the lookout for a position where you can make an immediate difference and grow professionally in a hybrid work setting (primarily remote with occasional presence at the Home Office), don't hesitate to submit your application today!

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
• Accurately complete service requests including entering information into the appropriate computer system in a timely manner.
• Work with underwriting staff to resolve coverage questions.
• Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
• Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures.
• Contributes to team effort by accomplishing related tasks as needed.

• Two years of office experience, preferably in property and casualty insurance.
• Proficient PC skills, including accurate and speedy keyboarding
• Effective written and verbal communication skills, including excellent telephone skills
• Ability to keep information confidential.
• A team player with proven customer service experience.
• Problem-solving skills.
• Participation in industry-related programs such as IIA etc. preferred.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.

About Rural Mutual Insurance

What You'll Love About Rural Mutual Insurance:

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and to that end offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401k plan, and generous time off benefits.