Overview

The Store Manager is responsible for creating and executing a business plan to achieve the store’s performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. This position builds sales by equipping the store’s team in understanding the importance of outstanding customer service, in stock, product knowledge, safety, loss prevention, store appearance, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise.

Responsibilities

• Lead associates in a way that exemplifies the leadership principles taught in Rural King’s Thrive Leadership Program.
• Teach and coach behaviors to the management team and associates to create a high performing team that consistently delivers a best-in-class customer experience.
• Get results through the store management team.
• Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings.
• Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store.
• Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store’s online and physical experience.
• Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers.
• Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives.
• Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
• Create and ensure quality execution of development plans, building associate’s capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback.
• Build confidence and create an optimistic, rewarding, and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals.
• Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback.
• Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance.
• Uphold the commitments to the company’s processes and policies, values, and mission.
• Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you.
• Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L.
• Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development.
• Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met.
• Ensure attractive, safe, and accurately priced merchandise displays.
• Responsible for the maintenance and upkeep of the building and grounds.
• Responsible for effectiveness of technology to ensure a seamless customer experience across all channels.
• Demonstrate effective and consistent communications and interpersonal skills.
• Demonstrate effective problem-solving and analytical skills.
• Maximize inventory, cash control, and loss prevention techniques.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., RK Plus Protection Plan.
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• Ability to sit/stand/walk for long periods of time.
• Ability to use point-of-sale system to complete transactions.
• Frequently operate keyboard to enter in information.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• May be required to cross train and perform other duties.

Qualifications

• 3 years retail management experience.
• Be an outgoing self-starter who enjoys working with people.
• Computer knowledge in Excel and Word.
• Proficient user of computer software systems.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
• Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Ability to work independently without supervision.
• Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.

SUPERVISORY RESPONSIBILITIES

• Supervise and direct the team.
• Has authority into the job status of associates: hiring, firing, promotions, and assignments.

 Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.