General Responsibilities

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the restaurant.

Job Qualifications

Education:

High school diploma or equivalent preferred.

Experience:

• Upscale dining service experience preferred.
• Friendly outgoing disposition.
• Bartending and barista experience
• Floor management experience a plus but not required
• Strong serving and multi-tasking skills in fast paced environment

License/Qualifications:

• Food Handlers Card
• OLCC Certification

FLSA Information

Management Activities

• Determines the techniques to be used
• Plans the work
• Apportions the work among Associates

Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As a Lead Server you will be expected to work with Associates and visitors to ensure satisfaction. A Lead Server will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

ADA Information

Physical Requirements:

• Ability to speak and hear
• Close and distance vision
• Identify and distinguish colors
• Frequent walking with some standing at times
• Will walk for long periods of time, possibly extended distances
• Frequently lifts/carries up to 25 lbs
• Occasionally lifts/carries up to 50 lbs
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
• Able to reach hands and arms in any direction and kneel and stoop repeatedly

Working Conditions

• May be indoor or outdoor setting depending on outlet
• Varied weather conditions are expected
• Will work near moving or mechanical parts
• May work near toxic/caustic chemicals and with fumes or airborne particles.
• Varying schedule to include evenings, holidays and extended hours as business dictates