Position: Store Manager

Reports to: Director of Operations

Location: Various Within States of RI & MA

SUMMARY / OBJECTIVE:

The Store Manager has an ultimate responsibility for creating and maintaining a friendly environment with a best in class shopping experience. The Manager oversees and is accountable for the day to day operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

Essential Duties & Responsibilities:

· Ensure that each pet parent receives outstanding guest service by providing a warm environment which includes greeting and acknowledging every guest, develop and maintain guest relationships, maintaining outstanding standards, solid product knowledge and a healthy overall culture that is consistent with the organization.

· Ensure that individual and store wide sales goals are met along with providing security and upholding loss prevention tactics.

· Analyze and measure business trends; uphold the latest promotional discounts marketed by the company; develop and implement plans to maximize sales and meet or exceed goals and objectives; create price match reports, order special orders for customers as well as properly maintain returns for credit to all vendors.

· Ensure all cash handling, calculate safe deposits along with register and uphold all fiscal policies and procedures.

· Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments based on seasonality; ensure selling floor is adequately stocked and that signage outside is displayed; transfer items to other stores and receive weekly deliveries of product and merchandise.

• Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory.
• In conjunction with the Director of Operations coordinate/organize one in-store event per month.

· Responsible for opening or closing the store and facilitation of all security protocols.

· Perform Physical Inventories when scheduled.

· Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits; write out task sheets

· Continually evaluate and manage performance of staff, conduct annual performance reviews.

· Lead, train, and develop store team members in all aspects of the business; monitor training and development for all store personnel.

• Responsible for all safety related measures including doing what is necessary to minimize the safety risks to employees and customers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Maintain safety and security of the store and document any accidents or incidents that occur.

· Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location

· Assist in running weekend events when needed.

· Supervise and work with Rescue Groups on adoption days; develop relationships with community members and organizations

Position Qualifications:

· Education: High school or equivalent.

· 2-3 years of the store leadership experience in retail industry, preferably in pet, grocery, or drug store environments.

· Ability to work flexible full-time schedule to include days, evenings, weekends and holidays.

• Skills & Competencies: Strong leadership and interpersonal skills, Customer Focus, Developing Potential, Results Driven, Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

· Solid understanding of budget and P&L.

• Ability to effectively perform in a fast-paced work environment.
• Ability to communicate effectively with all levels of the organization.
• Must be comfortable working with and around animals.

Physical Requirements:

· Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities

· Ability to regularly lift up to 50 (fifty) lbs. from floor level to above shoulder height.

· Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

• Must be able to traverse and access all areas of the store

· Prolonged periods sitting at a desk and working on a computer

· Prolonged periods of standing

Rumford Pet Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Leadership: 3 years (Required)

Work Location: In person