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THE ROLE: Manager, Capacity Planning and WFM (Call Center)
****MUST HAVE MANAGEMENT AND CAPACITY PLANNING EXPERIENCE****
We’re looking for…
Rue Gilt Groupe is looking for a highly collaborative, innovative, data-driven Manager to lead our Workforce Management team. The Workforce Management team is focused on Call Center Operations - we surface insights that drive productivity and performance across the organization. In this role, you will be responsible for creating and updating a forecast for volume across three channels, meeting service objectives, and initiating proactive and appropriate action around opportunities in staffing, planning, and command functions through a real-time lens. You will ensure that communication, and team engagement are priorities. Exceptional decision making and initiation skills are essential. You will be guiding Real Time Coordinator priorities and development, understanding the ‘who, what, and whys’ of our business. Working cross-functionally is fundamental as you support the team digging into trends, and surface opportunities that create impact and value. To succeed in this role, you must be innately curious, deeply analytical, highly driven and a strong communicator.
What You’ll Do:
Workforce Optimization
Teamwork
Leadership & Partnership
About You:
At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.
Expected Base Salary Range: $80,000 - $110,000
Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.
#LI-Remote
Full Time
$112k-149k (estimate)
04/05/2024
06/03/2024
ruegiltgroupe.com
Boston, MA
200 - 500