Job Title: Castle Café Team Lead

Reports To: Food and Beverage Manager

Department: 06/Food

Type of Position: Full-Time Status: Non-exempt Hours: Varies

Job Summary:

The Castle Café Team Lead is tasked with providing guidance, leadership, coaching, and motivation to the Castle Café Team Members. The Team Lead will provide thorough training to team members to ensure high quality customer service, efficient register management, while adhering to all food safety protocols and driving food services sales goals.

Responsibilities and Duties:

• Must be available to work in and perform all roles as needed, including Castle Café and seasonal carts.
• Must maintain professionalism and courtesy while interacting with guests and team members.
• Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.
• Must be available to train new team members with the point-of-sale system, opening and closing procedures, food safety and sanitation procedures.
• Demonstrates effective leadership through training and communicating with all team members.
• Demonstrates fairness, consistency, and confidentiality with all team members and works well with limited supervision.
• Ability to initiate open, clear communication with team members as well as managers.
• Addresses customer and team complaints or concerns as needed.
• Ability to successfully delegate tasks and develop team member's skills.
• Ability to oversee and enforce TN Health Department food safety and sanitation.
• Assist Food and Beverage Manager with enforcement and inspections.
• Assist Food and Beverage in planning and implementing staff break schedules.
• Oversees and assists in ordering, receiving and stocking food and beverage deliveries.
• Assists in keeping the stock and storage areas organized and clean.
• Tracks inventory and disposes of expired products as necessary.
• Ensures appropriate sanitization and cleanliness of all ovens, refrigerators, dish equipment as well as café dining room.
• Ensures food temperatures are monitored.
• Ability to regularly deep clean and perform basic preventative maintenance on equipment.
• Ability to reliably meet required work schedule and adhere to company attendance policies.
• Must be available to work during peak seasons including weekends and holidays; evenings as needed.
• Must maintain uniform compliance.
• Ensure policies and alcohol laws are being followed.
• Exchange empty kegs for full kegs as needed.
• Other duties as needed or assigned.

Physical Requirements:

• Ability to sit, stand, walk, climb, stoop, and balance.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 60 pounds.
• Ability to safely maneuver beverage kegs frequently weighing up to 60 pounds.

Other Requirements:

• Must have an Alcoholic Beverage Commission (ABC) serving permit within 61 days of hire.
• Must be at least 21 years old.
• ServSafe Certification upon hire.
• Must have basic computer skills, knowledge of Point-of-Sale systems.
• Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.
• Ability to input and access data on a computer, to perform assigned duties with attention to detail and accuracy.
• Ability to understand guest inquiries and provide accurate responses.
• Ability to count, give correct change, keep cash bags and drawers organized.
• Ability to multi-task in a fast-paced environment.
• The ability to work with and successfully lead a team.
• Must be able to effectively work with team members to solve problems as they arise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life insurance w/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance
• 401(k) plan
• Paid Time Off
• Employee Assistance Program
• Birthday Pay
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Free Wellness Screenings